Advanced Analytics

Everyone understands reporting a little differently, and everyone has a slightly different expectation or a need. That is why we have prepared Proof of Concept solution enabling our customers to prepare completely their own report on data in Daktela V6.

Build your own reports

We all know it … you see the report and say, “I would still add this column and this line” while my colleague wants columns and the lines to be completely different. With Advanced Analytics, each of you builds a tailor-made report – adds exactly the columns and rows you need, right from the data from Daktela V6.

Charts just as you need them

In Advanced Analytics, you can build a graph that you need in a single click, right in the interface above the data displayed. All you need to do is to choose which data you want to visualize, what type of graph you want for it and within seconds you have the chart right in front of you.

Every morning to your email

Do you want to be automatically informed about the performance in your contact center every morning or evening? All customized reports can be sent to your mailbox at a defined time.

Custom metrics

Do you need to see the metrics you use only in your reports? No problem, just define your own metric using standard math operations and display it as you need it. And of course both in the web interface available from anywhere, and regularly in your email.