Daktela AI agent
Welcome to the customer care revolution with Daktela AI Agent – conversational artificial intelligence designed for routine communications.
Implement virtual agents to reduce financial and personnel costs for customer support and process more customers.
With Daktela AI Agent you can:
- Automate routine communications and save costs
- Increase the efficiency of your contact centre without increasing the number of operators
- Provide real-time help and answers to customers 24/7
- Handle thousands of conversations in any language simultaneously
- Get essential data about your customers’ needs
- Provide a smoother and more engaging shopping process
- Improve the customer experience
- Reduce customer support costs and improve ROI
- Communicate with your customers in a tone that reflects your brand identity
- Ideal for seasonal fluctuations, staff turnover and unexpected situations
Choose an AI agent to meet your own business needs
The foundation of the Daktela AI Agent is NLP (Natural Language Processing) technology developed by our Coworkers.ai lab. Our bots naturally handle more complex conversations and deliver an impressive client experience.
Daktela Chatbot represents the latest evolution in customer interaction. Unlike classic chatbots that work based on pre-set scenarios, it offers sophisticated algorithms for contextual reasoning and solves problems similar to humans. It remembers the interaction context, allowing customers to find answers to complex questions more easily and quickly. All of this is based on advanced artificial intelligence that can answer a wide range of questions, whether basic information about your business or specific questions about your products or services.
Thanks to Daktela Chatbot, you can improve the customer experience and increase the efficiency of your customer support.
Daktela Voicebot is an intelligent voice assistant that can contextually respond to your customer’s questions in real-time and have a sophisticated conversation with them. It provides accurate and helpful information and resolves common and more complex customer issues.
With Daktela Voicebot, your customers will feel as if they are talking to a real person ready to give them a quick and accurate answer to their every question without unnecessary waiting or pressing buttons.
Daktela Mailbot uses AI to interact with users via email. Mailbot is designed to respond to emails like real people and can interpret message content and provide relevant responses.
Daktela Mailbot can be programmed to perform various tasks, such as answering customer questions, providing information about products or services, sending notifications about news or offers, sending reminders of planned events, etc.
Mailbot is designed to be very efficient and save time and costs that would otherwise be associated with the manual processing of email messages. Mailbot can provide personalised answers and support to customers 24/7.
Daktela RBM (Rich Business Messaging) bot
Daktela RBM bot allows you to communicate with customers in real-time through various communication channels such as SMS, chat applications or social media. It gives them a richer and more interactive communication experience than traditional text messages. All this is thanks to multimedia elements such as images, videos, buttons or interactive features that allow customers to make orders or reservations without leaving the conversation. You can use the Daktela RBM bot for customer support, marketing communications, or selling your products and services.
What is the Daktela AI agent solution based on?
- Our own natural language processing solution
- Contextual solutions using AI
- Predictive approach
- Low-code solutions
- UX and collaboration
According to statistics from Gartner, virtual agents help companies reduce the number of calls, chats and emails handled by humans by up to 70%.
Save operators’ time; leave the routine to bots
According to statistics, a modern virtual agent can replace the production of more than 20 experienced operators. The efficiency of your contact centre can thus increase by several percent immediately after implementation.
Increase order conversion
A virtual agent increases the overall quality of customer care, logically increasing the conversion of orders from your web service. This way, you will gain far more new customers simultaneously.
Immediate and sophisticated answers
More and more customers expect some form of response practically immediately when communicating with an e-shop or trading company. In addition, the answer is as sophisticated as possible, which will help the clients to solve the given request. A virtual agent most reliably handles this.
Improve customer relationships
A virtual agent manages to quickly and reliably help select a suitable product or service. It can give advice or recommend the following procedure or solution to a possible problem, for example, in the case of a complaint. At the same time, it is always helpful, willing and friendly, 24 hours a day, 365 days a year.
A conversation like talking to a live operator
Modern virtual agents can converse with a person on many routine topics. Moreover, they understand the intention of the specific customer they are communicating with. They can even recognise their mood and the essence of what they want to tell them.
Thousands of conversations at once
Even very experienced operators can handle only a limited number of conversations at a time, while modern virtual agents can easily handle thousands of them. The more recurring requests and queries that need to be addressed, the more useful this AI tool becomes.
Quick customer identity verification
Thanks to voice biometrics (sophisticated speech recognition), virtual assistants recognise who the person is based on their voice and connect them to the appropriate operator or department.
See how Daktela can help you. For free.
See why more than 1000 companies use Daktela every day
Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.
Calculate a price estimation based on your business needs
Check the estimated costs of running your contact center by number of operators and the range of services provided.