Artificial intelligence and communication
Leave routine activities to robots and direct complex customer issues to your agents. You can create filters to decide which queries are best for AI and which need to be passed to live agents.
Customer behaviour under the microscope
Robots can provide real-time analysis of your customer’s requirements and purchasing behaviour and adjust the course of the chat conversation accordingly.
Customer communication is constantly improving thanks to AI
The key to artificial intelligence is machine learning. This capability improves its performance based on previous experience, data collection and online analysis to ensure your customers always enjoy the best experience.
Robots advise and guide throughout the entire purchase
Voicebots are evolving rapidly and can now successfully manage complex conversations with customers. You often don’t even know if it’s not a live operator.
The virtual assistant is always in a good mood
Customers can more often be satisfied with a good AI interaction than with an agent as they can navigate quickly and easily to accomplish what the customer needs.
Contact us and find out more about how Daktela can help you.
See why more than 1000 companies use Daktela every day
Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.
Calculate a price estimation based on your business needs
Check the estimated costs of running your contact center by number of operators and the range of services provided.