DESIGN YOUR OWN SOLUTION
Create a bespoke solution for your business by aligning your peoples skills with the Daktela licences you need.
Create a bespoke solution for your business by aligning your peoples skills with the Daktela licences you need.
Design the solution to fit within you own budget by using our unique pick and mix approach to pricing that ensures you only ever pay for what you need.
We can provide as much or as little support as you feel you need - you chose. Support is available on a 24/7 basis if required
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SUPPER LONDON
SUPPER Deliveries Ltd is the best and fastest way to order fantastic food – and more – online, delivered from London’s finest establishments…
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EUROPEAN NATURAL FOOD
The European Natural Food Company recently implemented a Daktela Contact Centre Solution to support its planned growth within the UK Market post Brexit…
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288 GROUP
This service was created as a direct response to the current Coronavirus Pandemic to help small companies migrate to a cloud-based solution to support their business move the home working…
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NHS WARGRAVE MEDICAL PRACTICE
By implementing the Daktela UK solution the site was able to increase by around 400% the number of customer contacts…
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FOCALAGENT
They were already using another cloud based solution, but this did not provide them the functionality they required…
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COALTUS
CoAltus are an outsourced fundraising and communications agency founded in 2019 to support higher education institutions…
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SDL GROUP
Warren Elliot (Group IT Director) directly attributed the success of the company during the current crisis to the work completed by Daktela UK…
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BLUE CROSS ANIMAL RESCUE
We now support the original supporter care contact centre, 25 office and animal rehoming centres, 50 retail units and 4 (24/7) Veterinary Hospitals…
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MSS STONEBRIDGE
All payments received by MSS Stonebridge are now completed in a way that is fully compliant with the latest Payment Card Industries requirements…
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NWR LIMITED
Based in Kent they operate a small predictive dialler provided by us to contact their customers and prospects alike…
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UK CALLCENTRE
Recently they moved to our dynamic scripting application saving them both time and money whilst improving the service they provide…
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ANDERSON BROOKES
Their reasons for moving (to Daktela) were simply to gain access to a more reliable service whilst at the same time reducing costs…
with
NO LONG TERM COMMITMENT
MINIMAL SET UP FEES
VOICE ONLY
VOICE
VOICE
WEBCHAT
VOICE
WEBCHAT
SOCIAL
+ INTEGRATED CRM OPTION AVAILABLE
No need for new hardware or IPPBX telephones as you can use your own Mobile Phones or our embedded soft phone that works on all operating systems such as Windows or MAC.
Monitor both inbound and outbound calls through our simple to use Call Recording functionality. All calls can also be quality scored using our own agent evaluation tools. In addition create your own Net Promoter Score (NPS) ratings to measure customer satisfaction levels.
Easy-to-follow templates for your agents calls and increase performance. You chose on a call by call basis the way you intelligently route incoming calls and how agents need to answer using our Dynamic Call Scripting software.
Our Inbound Automatic Call Distributor (ACD) allows you to pick up inbound calls in the way you want. Should you miss one then no worries as our missed call management software will call back missed callers.
The Interactive Voice Response (IVR) allows callers to select and be routed to the correct department, saving time and improving customer service. We also offer inbound routing using Speech Recognition if preferred
Set your caller ID / presentation number to match your prospect’s own geographic area to increase contact rates. Add mobile number presentation numbers as well if you are calling people are more likely to answer the phone.
Use SMS as an effective communication tool by allowing agents to set up a two way chat with customers using SMS
Use the fully integrated CRM system provided with the system or integrate our system with your existing CRM simply and easily.
We have a range of existing connectors available for most popular CRM systems including Salesforce, Microsoft Dynamics and Hubspot etc
Take advantage of our inclusive minutes packages to effectively budget for outbound call costs.
We offer a range of outbound dialling modes including Predictive, Preview, Manual or Robotic. Each can be applied to different outbound campaigns as needed.
Using our Robotic automated outbound dialling software combined with our Text to Speech software you can run personalised campaigns 24/7 without any human agent resource being used.
You can evaluate the business benefits of our true call centre dialler software before making any commitment, with our free 7 day trial.