DESIGN YOUR OWN SOLUTION
Create a bespoke solution for your business by aligning your peoples skills with the Daktela licences you need.
Hosted Call Centre Software Benefits
Why to opt for Daktela Cloud Based Contact Cente Solution?
- Fits any business size
- For a fraction of the cost
- Free demo account
CREATE YOUR BUDGET
Design the solution to fit within you own budget by using our unique pick and mix approach to pricing that ensures you only ever pay for what you need.
SUPPORT INCLUDED
We can provide as much or as little support as you feel you need - you chose. Support is available on a 24/7 basis if required
No matter what size of business you are
we have a solution for you.
See these user case examples:
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SUPPER LONDON
SUPPER Deliveries Ltd is the best and fastest way to order fantastic food – and more – online, delivered from London’s finest establishments…
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EUROPEAN NATURAL FOOD
The European Natural Food Company recently implemented a Daktela Contact Centre Solution to support its planned growth within the UK Market post Brexit…
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288 GROUP
This service was created as a direct response to the current Coronavirus Pandemic to help small companies migrate to a cloud-based solution to support their business move the home working…
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NHS WARGRAVE MEDICAL PRACTICE
By implementing the Daktela UK solution the site was able to increase by around 400% the number of customer contacts…
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FOCALAGENT
They were already using another cloud based solution, but this did not provide them the functionality they required…
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COALTUS
CoAltus are an outsourced fundraising and communications agency founded in 2019 to support higher education institutions…
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SDL GROUP
Warren Elliot (Group IT Director) directly attributed the success of the company during the current crisis to the work completed by Daktela UK…
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BLUE CROSS ANIMAL RESCUE
We now support the original supporter care contact centre, 25 office and animal rehoming centres, 50 retail units and 4 (24/7) Veterinary Hospitals…
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MSS STONEBRIDGE
All payments received by MSS Stonebridge are now completed in a way that is fully compliant with the latest Payment Card Industries requirements…
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NWR LIMITED
Based in Kent they operate a small predictive dialler provided by us to contact their customers and prospects alike…
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UK CALLCENTRE
Recently they moved to our dynamic scripting application saving them both time and money whilst improving the service they provide…
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ANDERSON BROOKES
Their reasons for moving (to Daktela) were simply to gain access to a more reliable service whilst at the same time reducing costs…
SPECIAL PROMOTIONAL PRICING OPTIONS
with
NO LONG TERM COMMITMENT
MINIMAL SET UP FEES
£15
VOICE ONLY
£20
VOICE
£25
VOICE
WEBCHAT
£30
VOICE
WEBCHAT
SOCIAL
+ INTEGRATED CRM OPTION AVAILABLE
MORE THAN JUST A CONTACT CENTRE
Oor cloud based contact centre software includes many options as standard.
FREE SOFT PHONES
No need for new hardware or IPPBX telephones as you can use your own Mobile Phones or our embedded soft phone that works on all operating systems such as Windows or MAC.
CALL RECORDINGS
Monitor both inbound and outbound calls through our simple to use Call Recording functionality. All calls can also be quality scored using our own agent evaluation tools. In addition create your own Net Promoter Score (NPS) ratings to measure customer satisfaction levels.
FREE SCRIPTING TOOL
Easy-to-follow templates for your agents calls and increase performance. You chose on a call by call basis the way you intelligently route incoming calls and how agents need to answer using our Dynamic Call Scripting software.
INTELLIGENT CALL ROUTING
Our Inbound Automatic Call Distributor (ACD) allows you to pick up inbound calls in the way you want. Should you miss one then no worries as our missed call management software will call back missed callers.
BUILT-IN IVR
The Interactive Voice Response (IVR) allows callers to select and be routed to the correct department, saving time and improving customer service. We also offer inbound routing using Speech Recognition if preferred
ENHANCED OUTBOUND CALLING
Set your caller ID / presentation number to match your prospect’s own geographic area to increase contact rates. Add mobile number presentation numbers as well if you are calling people are more likely to answer the phone.
ADDITIONAL OPTIONS INCLUDE
SMS CHATS
Use SMS as an effective communication tool by allowing agents to set up a two way chat with customers using SMS
INTEGRATED CRM
Use the fully integrated CRM system provided with the system or integrate our system with your existing CRM simply and easily.
CRM API CONNECTORS
We have a range of existing connectors available for most popular CRM systems including Salesforce, Microsoft Dynamics and Hubspot etc
FIXED MINUTES OPTIONS
Take advantage of our inclusive minutes packages to effectively budget for outbound call costs.
OUTBOUND DIALERS
We offer a range of outbound dialling modes including Predictive, Preview, Manual or Robotic. Each can be applied to different outbound campaigns as needed.
AGENT-LESS DIALLING
Using our Robotic automated outbound dialling software combined with our Text to Speech software you can run personalised campaigns 24/7 without any human agent resource being used.
NO OBLIGATION 7 DAY TRIAL
Completely free of charge,
with no obligation
You can evaluate the business benefits of our true call centre dialler software before making any commitment, with our free 7 day trial.
