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Hosted Call Centre Software Benefits

Why to opt for Daktela Cloud Based Contact Cente Solution?


  • Fits any business size
  • For a fraction of the cost
  • Free demo account






DESIGN YOUR OWN SOLUTION

Create a bespoke solution for your business by aligning your peoples skills with the Daktela licences you need.



CREATE YOUR BUDGET

Design the solution to fit within you own budget by using our unique pick and mix approach to pricing that ensures you only ever pay for what you need.



SUPPORT INCLUDED

We can provide as much or as little support as you feel you need - you chose. Support is available on a 24/7 basis if required


No matter what size of business you are

we have a solution for you.

See these user case examples:

Supper and Daktela

CUSTOMER STORY   New

SUPPER LONDON

SUPPER Deliveries Ltd is the best and fastest way to order fantastic food – and more – online, delivered from London’s finest establishments…



European natural food and Daktela

CUSTOMER STORY   New

EUROPEAN NATURAL FOOD

The European Natural Food Company recently implemented a Daktela Contact Centre Solution to support its planned growth within the UK Market post Brexit…



288 group and Daktela

CUSTOMER STORY

288 GROUP

This service was created as a direct response to the current Coronavirus Pandemic to help small companies migrate to a cloud-based solution to support their business move the home working…





Wargrave and Daktela

CUSTOMER STORY

NHS WARGRAVE MEDICAL PRACTICE

By implementing the Daktela UK solution the site was able to increase by around 400% the number of customer contacts…



Focalagent and Daktela

CUSTOMER STORY

FOCALAGENT

They were already using another cloud based solution, but this did not provide them the functionality they required…



Coaltus and Daktela

CUSTOMER STORY

COALTUS

CoAltus are an outsourced fundraising and communications agency founded in 2019 to support higher education institutions…





SDL and Daktela

CUSTOMER STORY

SDL GROUP

Warren Elliot (Group IT Director) directly attributed the success of the company during the current crisis to the work completed by Daktela UK…



Bluecross and Daktela

CUSTOMER STORY

BLUE CROSS ANIMAL RESCUE

We now support the original supporter care contact centre, 25 office and animal rehoming centres, 50 retail units and 4 (24/7) Veterinary Hospitals…



MSS Stonebridge and Daktela

CUSTOMER STORY

MSS STONEBRIDGE

All payments received by MSS Stonebridge are now completed in a way that is fully compliant with the latest Payment Card Industries requirements…





NWR Limited and Daktela

CUSTOMER STORY

NWR LIMITED

Based in Kent they operate a small predictive dialler provided by us to contact their customers and prospects alike…



UK callcentre and Daktela

CUSTOMER STORY

UK CALLCENTRE

Recently they moved to our dynamic scripting application saving them both time and money whilst improving the service they provide…



Anderson Brookes and Daktela

CUSTOMER STORY

ANDERSON BROOKES

Their reasons for moving (to Daktela) were simply to gain access to a more reliable service whilst at the same time reducing costs…





SPECIAL PROMOTIONAL PRICING OPTIONS

with

NO LONG TERM COMMITMENT

MINIMAL SET UP FEES


£15


VOICE ONLY

 

 

£20


VOICE

EMAIL

 

£25


VOICE

EMAIL

WEBCHAT

 

£30


VOICE

EMAIL

WEBCHAT

SOCIAL


+ INTEGRATED CRM OPTION AVAILABLE




MORE THAN JUST A CONTACT CENTRE

Oor cloud based contact centre software includes many options as standard.


FREE SOFT PHONES

No need for new hardware or IPPBX telephones as you can use your own Mobile Phones or our embedded soft phone that works on all operating systems such as Windows or MAC.



CALL RECORDINGS

Monitor both inbound and outbound calls through our simple to use Call Recording functionality. All calls can also be quality scored using our own agent evaluation tools. In addition create your own Net Promoter Score (NPS) ratings to measure customer satisfaction levels.



FREE SCRIPTING TOOL

Easy-to-follow templates for your agents calls and increase performance. You chose on a call by call basis the way you intelligently route incoming calls and how agents need to answer using our Dynamic Call Scripting software.


INTELLIGENT CALL ROUTING

Our Inbound Automatic Call Distributor (ACD) allows you to pick up inbound calls in the way you want. Should you miss one then no worries as our missed call management software will call back missed callers.


BUILT-IN IVR

The Interactive Voice Response (IVR) allows callers to select and be routed to the correct department, saving time and improving customer service. We also offer inbound routing using Speech Recognition if preferred


ENHANCED OUTBOUND CALLING

Set your caller ID / presentation number to match your prospect’s own geographic area to increase contact rates. Add mobile number presentation numbers as well if you are calling people are more likely to answer the phone.



ADDITIONAL OPTIONS INCLUDE


SMS CHATS

Use SMS as an effective communication tool by allowing agents to set up a two way chat with customers using SMS



INTEGRATED CRM

Use the fully integrated CRM system provided with the system or integrate our system with your existing CRM simply and easily.



CRM API CONNECTORS

We have a range of existing connectors available for most popular CRM systems including Salesforce, Microsoft Dynamics and Hubspot etc


FIXED MINUTES OPTIONS

Take advantage of our inclusive minutes packages to effectively budget for outbound call costs.


OUTBOUND DIALERS

We offer a range of outbound dialling modes including Predictive, Preview, Manual or Robotic. Each can be applied to different outbound campaigns as needed.


AGENT-LESS DIALLING

Using our Robotic automated outbound dialling software combined with our Text to Speech software you can run personalised campaigns 24/7 without any human agent resource being used.



NO OBLIGATION 7 DAY TRIAL


Completely free of charge,
with no obligation

You can evaluate the business benefits of our true call centre dialler software before making any commitment, with our free 7 day trial.




Daktela Contact Center Solution

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