That’s an interesting comment on so many fronts. Not the least of which is the use of the word “We”. We must become Customer Centric. Many companies are only fooling themselves when they state......
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All, Callcenter, News |
25.5.2021
Daktela also implements Vocalls voice and chat bots
Customer line automation is an important tool for more and more companies and e-shops. Instead of operators, VoiceBot can handle common questions and requests from clients, thanks to speech recognition...
All, Easy Reading, News |
18.5.2021
Bridgetech Automotive and Daktela UK Partner to Provide Unique Omni-channel Solutions to Customers
Based at Green Park in Reading, Bridgetech Group assists businesses with their technological and operational challenges, by providing innovative solutions, knowledge and expertise. The award-winning claims technology and operational processing...
All, E-commerce, Easy Reading |
14.4.2021
Customer Service as a Revenue Generator : How Daktela is leading the way.
The Covid-19 crisis, despite the overall devastating impact, has provided new opportunities for businesses to fundamentally change how they operate. Since the turn of the year, we have seen a...
All, Callcenter, Features |
9.4.2021
How does a robocaller work in a modern contact center?
There are campaigns whose success depends on the speed and certainty of delivering the information. It is simply necessary that thousands of people often receive a very short message in...
All, Callcenter |
10.2.2021
VoIP Telephony
What is VoIP and what is it for? VoIP is an English abbreviation that refers to the transmission of voice over an Internet connection – Voice over Internet Protocol, and...
All, Callcenter, Easy Reading, News, Press Releases |
17.12.2020
Travel Technology Europe 2020
The TravelTech Show is a global in-person and virtual exhibition for senior digital, marketing and commercial technology specialists to find innovation and build new relationships with global travel technology suppliers...
All, Callcenter, Easy Reading, Features |
10.12.2020
Making the Right Call…
With an Omnichannel Contact Centre you have the ability to answer your customer queries quickly and efficiently using all types of media. Telephone, SMS, Email, WebChat, Social Media are all...
All, Callcenter, Easy Reading, Features |
8.12.2020
Perfecting your Inbound Routing…
Have you considered using different routing techniques and approaches? Does your current solution allow you the flexibility that you are presented with in today’s unusual circumstances? There are many different...
All, Easy Reading, Features |
25.11.2020
Wallboard, Realtime and Historical Information
If you can’t see it, you can’t measure it. If you can’t measure it, you can’t manage it. Whilst a little dated, the underlying message remains the same, especially during...