Increasingly, companies today use the help of the latest artificial intelligence tools that work within a sophisticated communications system, such as our Daktela V6 application. The basis is a clear connection of the complete......
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All, Callcenter, How to |
12.10.2022
The “Distribution Matrix” function will increase the efficiency of each contact centre
A modern contact centre stands and falls on the quality of its individual agents. Therefore, it is important not only to select reliable employees, but also to divide a given...
All, Features, How to |
27.7.2022
Emails in the Daktela Helpdesk
How does Daktela help you stay on top of the requests coming in to your contact centre via email? Chances are that most of the tickets in your contact centre...
All, Callcenter, How to |
12.7.2022
Accesses and Rights
There are many roles in a modern contact centre including e.g. agents that only handle a specific activity type, multi-skill agents, team leaders and administrators. They all work with different...
All, News |
28.6.2022
New countries, new opportunities for growth and development
With its unique communication platform, Daktela has been successfully expanding worldwide for more than four years. We have now opened the technological door to the Balkans with new branches in...
All, E-commerce, Easy Reading |
14.6.2022
WHY CLOUD COMMUNICATION SOFTWARE SHOULD BE EVERY STARTUP’S PRIORITY
No matter where you are on your startup journey a customer-focused mindset should be built into the DNA of your business according to Steve McSherry, Commercial Director of Daktela, a...
All, Callcenter, How to |
6.6.2022
Get Your Activities to the Right Agents
Get the Activity Into a Queue The Daktela Contact Centre solution gives you all the right tools to make your customer experience a pleasant one regardless of the communication channels...
All, Features, How to |
25.5.2022
Daktela Apps Ecosystem
Daktela Mobile App – Daktela Browser Extension – Daktela Desktop App In our first post about the Daktela Apps Ecosystem, we had a look at the Daktela Mobile App and...
All, News |
23.5.2022
17 years on the market and more than 1000 corporate customers, this is Daktela today
Last month we commemorated the 17th anniversary of Daktela. Our journey from a small start-up to a Central European leader in the contact center market was not easy or straightforward,...
All, Callcenter |
13.4.2022
The future of modern contact centres: Cloud
Cloud migration is one of the fasting growing business trends in recent years. Statistics show that the number of companies migrating to the cloud and using cloud services has almost...