Getting through your contact centre tickets on time can be a challenge, especially if you deal with large volumes of customer requests and queries. To add to this, different customers and different situations usually......
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All, Features, How to |
2.3.2022
Google BigQuery and Google Data Studio Reports
As you already know from our previous blog post, Daktela offers a wide range of reporting tools. To make things simple, you can think of Daktela as having 2 branches...
All, News, Press Releases |
28.2.2022
Work from anywhere
Daktela are pleased to announce we are exhibiting at the Business Revival conference. Using the Daktela Cloud based software allows you to manage customer communication across all channels, including phone,...
All, Callcenter, How to |
7.2.2022
Get the most out of the data you generate while running your contact centre
Maybe you have just bought the hardware and software you need, hired and trained your agents and finished setting up your contact centre. Or maybe you have years of experience...
All, News |
31.1.2022
What did the year 2021 bring us in Daktela and what are our prospects for 2022
The year 2021 is behind us and we at Daktela will associate it with further great growth and many significant events that move us further by leaps and bounds. We...
All, How to, News |
20.10.2021
Daktela Going Mobile – can it really fit inside an app?
Whether you’re an experienced Daktela user or you’re just getting started and learning your way around your new contact centre, when you hear about the Daktela app, you must be...
All, Callcenter, Features |
16.8.2021
How to choose the type of campaign setup to best suits your needs
Outbound call campaigns are an integral part of your contact centre and selecting the right type of campaign is an important decision that can affect your performance and results. Each...
All, Callcenter |
13.8.2021
Daktela and partnership with EPOS
Our customers prefer quality headphones, so it is no surprise that Sennheiser headphones are very popular with our customers in the UK. As the Sennheiser Range of Headsets is the...
All, News |
20.7.2021
Home office as a standard, not as a necessary evil
During a coronavirus pandemic, working from home has become a necessity for many companies to ensure that as few people as possible meet in person at the same time. After...
All, Callcenter, Easy Reading |
26.5.2021
Why Omni-Channel? We don’t need it.
That’s an interesting comment on so many fronts. Not the least of which is the use of the word “We”. We must become Customer Centric. Many companies are only fooling...