In the contact centre, time is everything. Every second wasted results in fewer sales and missed opportunities for delivering great customer service. Fortunately, Outbound Diallers offer a perfect solution to this problem, as......
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All, News, Press Releases |
7.10.2020
Daktela UK awarded UK G-Cloud 12 Status
Daktela UK, a leader in cloud communications, today announced that they will feature on the UK Government, Crown Commercial Service’s (CCS) G-Cloud 12 framework, for its Daktela UK Communication and...
All, News, Press Releases |
6.10.2020
Daktela UK Joins the UK Contact Centre Forum…
Daktela UK Ltd is delighted to announce that we have now joined as members of the UK Contact Centre Forum, and we look forward to taking an active role within...
News |
5.10.2020
Your Customers want an Easy Inbound Experience…
When your customers want to talk, you should make it as easy as possible for them. Yes, common sense prevails. However, in a busy environment, where there are lots of...
All, Callcenter, News |
5.10.2020
Daktela implements Feedyou’s virtual assistants
Contact centres are increasingly using the benefits of robotic assistants to automate communication with customers. Daktela is also cooperating with Feedyou, which is developing a new generation of intelligent chatbots...
All, Easy Reading |
29.9.2020
Your Customers Journey through your Helpdesk…
Taking calls from customers or prospects is the lifeblood of your business. Keeping the business moving forward, expanding, ensuring you provide a great customer experience, that’s what it’s all about....
All, Callcenter, How to |
21.9.2020
Addressing the New Normal – Customer Contact
In these changing, and worrying, days it’s vitally important to stay in touch with your customers. A missed call, could mean lost business, or worse still, a lost client, nobody...
All, How to |
25.8.2020
Call Centre vs Back-office Users – Types of Users | Daktela UK
Whilst the number of users available on the Daktela system is unlimited, it may be important for you to distinguish between call centre and back office users. Both of these...
All, Callcenter, News |
29.7.2020
Daktela Extends Presence to Asia-Pacific Region
We are proud to announce that Daktela Ltd. continues its path to global expansion by establishing an office in the Philippines to cater to the Asia-Pacific market. Daktela is successfully expanding...
All, Callcenter, How to |
18.6.2020
How to Build Your own Call Centre
Whilst the traditional view of a contact centre of hundreds of people in a room answering calls may be being challenged at present, what is not in doubt is the...