Taking calls from customers or prospects is the lifeblood of your business. Keeping the business moving forward, expanding, ensuring you provide a great customer experience, that’s what it’s all about. But what happens when......
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All, Callcenter, How to |
21.9.2020
Addressing the New Normal – Customer Contact
In these changing, and worrying, days it’s vitally important to stay in touch with your customers. A missed call, could mean lost business, or worse still, a lost client, nobody...
All, How to |
25.8.2020
Call Centre vs Back-office Users – Types of Users | Daktela UK
Whilst the number of users available on the Daktela system is unlimited, it may be important for you to distinguish between call centre and back office users. Both of these...
All, Callcenter, News |
29.7.2020
Daktela Extends Presence to Asia-Pacific Region
We are proud to announce that Daktela Ltd. continues its path to global expansion by establishing an office in the Philippines to cater to the Asia-Pacific market. Daktela is successfully expanding...
All, Callcenter, How to |
18.6.2020
How to Build Your own Call Centre
Whilst the traditional view of a contact centre of hundreds of people in a room answering calls may be being challenged at present, what is not in doubt is the...
How to, All |
8.6.2020
SDL users give Daktela the Thumbs up
SDL Property Management have been a Daktela user for over 12 months now and recently completed an employee survey to get feedback on the solution ahead of the contract renewal...
All, E-commerce, How to |
13.5.2020
5 ways customers use our solution in E-commerce | Daktela UK
At the end of January, Daktela took part in a major e-shop solutions conference. The event was a great success for us, and we were able to meet and introduce...
All, How to, News |
27.4.2020
How To Make People Effective Whilst Working From Home
Many organisations have now implemented home working for their staff to keep them safe. How can we now ensure that they remain productive whilst home based? In roles where teamwork...
All, How to |
3.4.2020
When You Need to Work from Home… with Daktela It’s Possible!
If you have access to the Internet, then our solution allows you to work from anywhere. By using the Daktela application you can work from home, as if you were...
All, News |
13.3.2020
Emergency Home Working Service
Over the last few weeks we’ve been devising and implementing our emergency home working strategy, so we’re prepared should the coronavirus escalate further. We were already in a good position...