In our portfolio of services you will also find a CRM module that can be purchased as an optional module for the Daktela call center module. The name is a bit misleading as it......
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All, Integration/API |
7.1.2018
Introduction to Daktela API – Part 1: General Overview
The Daktela Contact Center offers several different approaches to integration with external systems, each with its advantages and disadvantages. In this introductory series of articles I will try to describe...
All, Integration/API |
20.4.2017
Why Daktela Is an Omnichannel System And Is Ideal for Your Company
In recent years, the requirements for customer service systems have changed dramatically. A few years ago, companies invested huge sums of money to buy a voice processing exchange, plus a...
All, News |
15.4.2017
How To Use IVR in the 21st Century
Most people have already found themselves in a situation where they have been forced to call the customer line of various companies, whether due to a claim for goods, a...