The number of e-shops is growing every year and the Czech Republic is considered a paradise for e-shops, because it is one of the most active in Europe. Already more than 10% of retail......
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30.12.2019
Changing Face of Customer Communication in Travel Industry
Next February we’ll be exhibiting at Travel Technology Europe, so ahead of the event we’ve been talking to some of industry’s leaders to understand the latest technological developments and challenges....
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25.11.2019
How to Communicate with Customers in Your Car Showroom
Are you thinking about getting control over not only the telephone communication of your dealers, technicians and reception in your authorized car dealership / service? Do you know how individual...
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22.10.2019
When’s The Best Time for Training?
Have you ever heard your people say: “On our old system we had a button that did this…” / “This system isn’t as good as our old one.” and ever wondered...
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5.4.2019
5 Reasons to Use Chatbot
Wondering what a chatbot can do for you? Read 5 reasons why and how to make your life easier! With a well-set chatbot, you get a 24/7 “employee” who...
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20.2.2019
Live Chat on Web Pages – Live Chat Channel Options
Still, voice and email are the most common channels of communication for customer support. Recently, however, chat has become increasingly popular with the customers. You can place a web chat...
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4.9.2018
Daktela Blacklists
Are you reaching a customer who has told you they no longer wish to be contacted? Do calls from unwanted numbers overwhelm your customer support? Daktela also has a solution...
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29.8.2018
Daktela Predictive Dialer
Daktela predictive dialer What is Predictive Dialer? Predictive dialer is a function of automatic dialing of phone numbers. Its primary function is to improve customer reachability and thus make the...
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23.8.2018
Active Call Center with Daktela Solution
Active call-center with Daktela Are you starting a call center? Do you want to make your call center more efficient and have a perfect overview of how productive your operators...
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20.8.2018
User’s Own Greeting Messages
Daktela allows you to use your own greeting messages when making calls. In practice, every Daktela user can record and set their own beginnings of phone conversations. Here’s an example:...