Q: How long it will take to have the Small Business Call Centre Software fully set up?
A: It’s super easy! Typically the Small Business Call Centre Software will be installed and activated just within 3-5 days, depending on your exact requirements.
Q: What are the technical requirements needed from our business side to implement the Small Business Call Centre software?
A: All you need is LAN network, solid internet connectivity/latency and a phone. You can use IP phone, or free software phone or WEBRTC phone solution also free of charge.
Q: Do I need to purchase any IP phones to run Call Centre Software for Small Business?
A: Yes, you can use IP phones with our Call Centre Software for Small Business solution if that’s your preference, but you can also easily opt for software phone or WEBRTC phone solution, both are completely free of charge and will cost you nothing, no investment needed.
Q: What level of support is included with the Small business Call Centre Software?
A: We provide 24/7 technical support in English. Out technical support hotline is free of charge. We provide also online live status on all Daktela services that is available on https://status.daktela.com/en/
Q: Which communication channels I can use with Daktela Contact Centre Software for Small Business?
A: Daktela Contact Centre Software for Small Business offers full range of communications channels, including calls, email, SMS, Facebook Messenger, WhatsApp, Viber, diallers, and wide range of voice services provided. You can choose which channels you want to use.
Q: Can I add more users licences and communication channels in future to Daktela Contact Centre Software for Small Business?
A: Yes, we at Daktela understand that each business have different needs and flexibility is at utmost importance for them. With Daktela Contact Centre Software for Small Business you can add or even reduce users licences on monthly basis as per your need.
Q: Can I integrate Daktela Call Centre Software for Small Business with Salesforce or Microsoft Teams?
A: Yes. Daktela platform offers pre-built integration tools with many popular CRM, e-shop, WFM or back office systems. Some integrations can easily be turned on directly in the Daktela interface with just a few clicks, while others offer a smart phone bar directly in the application.
Daktela is integrated with Salesforce and Microsoft Teams solutions.
Q: Can I have custom integrations with Daktela Call Centre Software for Small Business?
A: Yes. At Daktela we have our own team of developers who can integrate your CRM with Daktela Call Centre Software for Small Business or make any other custom integrations. We use standardised REST API for direct communication of your system with Daktela.
Q: Does Daktela Small business Call Centre Software provides real-time and historical reporting tools?
A: Real time statistics and historical reporting packages is one of the most powerful features of the Daktela platform.There is no need to wait for the end of the week or month to see how you are performing. Daktela Reporting provides tools for real time reporting designed for management of contact centre operations with many standard reports available showing historical statistics.
Q: Does Daktela Small business Call Centre Software has the option for call recordings?
A: Call Recording of both incoming and outgoing calls is always provided with Daktela Small business Call Centre Software. This includes all transferred calls both internal and external. All call recordings can be retrieved and played from the web interface provided.