A technology that allows you to take advantage of today’s rapidly evolving Speech Recognition technology. By building your own logic over incoming calls, Call Steering effectively replaces the legacy of Interactive Voice Response (IVR) functionality. Callers into your Contact Centre no longer have to navigate through annoying voice-driven menus. Your customers can now say commands directly to the Daktela system, stating which team or person they wish to be connected to. They are then connected through to the correct agent for their query. Call Steering also allows for more complex speech recognition work flows that deliver an even smoother customer-to-agent support experience – saving you even more time and call handling resources by reducing wait times, managing call queues more efficiently and providing an improved support experience.