A technology that allows you to take advantage of today’s rapidly evolving Speech Recognition technology. By building your own logic over incoming calls, Call Steering effectively replaces the legacy of Interactive Voice Response (IVR) functionality. Callers into your Contact Centre no longer have to navigate through annoying voice-driven menus. Your customers can now say commands directly to the Daktela system, stating which team or person they wish to be connected to. They are then connected through to the correct agent for their query. Call Steering also allows for more complex speech recognition work flows that deliver an even smoother customer-to-agent support experience – saving you even more time and call handling resources by reducing wait times, managing call queues more efficiently and providing an improved support experience.
One of the great advantages of our Call Steering is the direct availability in your Daktela V6 application. There is no need to install or implement anything, just enable the functionality, set it up within a few minutes and you have call steering active with everything.
If you are interested to try our Call Steering feature, contact us at firstname.lastname@example.org and we will get back to you.
Call Steering – a technology that allows to you to take advantage of today’s rapidly evolving Speech Recognition technology.