Independence and responsibility
We do not punish mistakes. We praise independence, responsibility and the ability to complete tasks.
Our mission is to create the best Omni-channel contact centre service for business in Europe. We have already created a service that helps our customers build the best possible customer care through all available communication channels such as voice, email, SMS, web chat, Facebook Messenger and more.
At present, our contact centre solution is deployed at more than 1000 business customer operations from different market segments and countries. These include major companies such as the SDL Group, Blue Cross Animal Welfare, Royal Canin, T-Mobile and FocalAgent.
We do not punish mistakes. We praise independence, responsibility and the ability to complete tasks.
We build a family-like environment, one without politics and complex processes, where we can rely on our colleagues.
We believe that simplicity is often our competitive advantage over complex and cumbersome products.
We give our employees superior access to information that helps them make better customer-oriented decisions.
We want to have the best omni-channel contact centre in the CEE region to help our customers build modern customer support.
We do not sell what the customer does not need and do not accept decisions that the customer does not benefit from.
If you share the same values and like what we do, feel free to write to jobs@daktela.com. We will be pleased to hear from you and will let you know the details of the individual positions available.