Careers in Daktela

 

Our mission is to create the best multichannel contact center service for SMEs in the CEE region. We create a service that helps our customers build the best possible customer care through all available communication channels such as voice, email, SMS, web chat, Facebook Messenger and more.

At present, our contact center has more than 700 business customers from different market segments and countries. These include major companies such as the Mall Group, Student Agency, Notino, T-Mobile and Dial Telecom.






OUR CORPORATE VALUES


Independence and responsibility

We do not punish mistakes. We praise independence, responsibility and the ability to complete tasks.

The company is about people

We build a family-like environment, one without politics and complex processes, where we can rely on our colleagues.


Simplicity is power

We believe that simplicity is often our competitive advantage over complex and cumbersome products.

We are an open company

We give our employees superior access to information that helps them make better customer-oriented decisions.


Clear goal of our mission

We want to have the best omni-channel contact center in the CEE region to help our customers build modern customer support.

Pro-customer approach

We do not sell what the customer does not need and do not accept decisions that the customer does not benefit from.



BENEFITS FOR OUR EMPLOYEES



  • We distribute rewards twice a year according to the company’s profits.
  • Lunch is cooked by a great chef Radek Subrt and we pay for them using an electronic meal voucher.
  • We all have an electronic payment card for drawing benefits. With this card we can pay for our favourite sports, cultural or other leisure activities.
  • We provide a home Internet allowance so that we can sometimes work from home.
  • We offer the possibility to choose your own laptop and operating system.
  • We do not have an open space office, but separate offices for teams.
  • Occasionally, we can work from home and sometimes, when we are not well, we can get a paid sick day.
  • Offices in Prague 3 with good transport connections.
  • Multicultural work environment.
  • Unlimited supply of high-quality coffee and table football for letting off steam.

Maybe we are looking for you!

If you share the same values and like what we do, feel free to write to jobs@daktela.com. We will be pleased to hear from you and will let you know the details of the individual positions available.