Independence and responsibility
We do not punish mistakes. We praise independence, responsibility and the ability to complete tasks.
Our mission is to create the best Omni-channel contact centre service for business in Europe. We have already created a service that helps our customers build the best possible customer care through all available communication channels such as voice, email, SMS, web chat, Facebook Messenger and more.
At present, our contact centre solution is deployed at more than 700 business customer operations from different market segments and countries. These include major companies such as the SDL Group, Blue Cross Animal Welfare, Royal Canin, T-Mobile and FocalAgent.
OUR CORPORATE VALUES
The company is about people
We build a family-like environment, one without politics and complex processes, where we can rely on our colleagues.
Simplicity is power
We believe that simplicity is often our competitive advantage over complex and cumbersome products.
We are an open company
We give our employees superior access to information that helps them make better customer-oriented decisions.
Clear goal of our mission
We want to have the best omni-channel contact centre in the CEE region to help our customers build modern customer support.
Pro-customer approach
We do not sell what the customer does not need and do not accept decisions that the customer does not benefit from.
BENEFITS FOR OUR EMPLOYEES
- We distribute rewards twice a year according to the company’s profits.
- We pay for lunches using electronic meal vouchers.
- We all have an electronic payment card for drawing benefits. With this card we can pay for our favourite sports, cultural or other leisure activities.
- We provide a home Internet allowance so that we can sometimes work from home.
- We offer the possibility to choose your own laptop and operating system.
- We do not have an open space office, but separate offices for teams.
- Occasionally, we can work from home and sometimes, when we are not well, we can get a paid sick day.
- Offices in Prague 3 with good transport connections.
- Multicultural work environment.
- Unlimited supply of high-quality coffee and table football for letting off steam.
Maybe we are looking for you!
If you share the same values and like what we do, feel free to write to jobs@daktela.com. We will be pleased to hear from you and will let you know the details of the individual positions available.
