Daktela manages one of the largest VoIP infrastructures in the CEE region. Our main product is a cloud contact center platform that allows companies to easily process customer requests through many communication channels – phone, email, web chat, SMS or Facebook Messenger. We are currently active in five countries and have partners in others. All over the world, our product is used by more than 1000 corporate customers from various segments, including Mall Group, Notino, Rohlik, Conectart, CK Fischer, GLS, Muziker and others.
We are looking for a new colleague to join the business team who will participate in the further development of our web platform for contact centers. If you enjoy inventing new solutions and advancing technology, then we are looking for you.
Full-time job
Job description:
- active telephone contact with the company’s customers
- care for the portfolio of clients, support for the development of their other business activities
- acquiring new business opportunities (acquisition activity)
- monitoring market developments and competition
- reporting, work with databases, CRM and other activities resulting from the nature of the position
What experience should you have?
- experience in B2B, account management, telesales, sales support or customer service for at least 2 years
- pro-customer orientation
- communication skills at a great level
- independence, pervasiveness, organization
- interest in education in the field
- team spirit
- English at a communicative level, German an advantage
What will you get from us?
- Workplace in the center of Prague – good public transport access
- We do not have an open space office, but separate offices for individual teams
- Twice a year, we distribute rewards according to the company’s profit
- Possibility to choose your own laptop and operating system
Flexible working hours - Contribution to the home internet so that we can work from home from time to time
- Free lunches
- Holidays for 4 weeks, contribution to sports and culture, football and a gym in the workplace
- Paid sickdays
- The position is also suitable for graduates who want to learn new things
A few random facts about our company:
- Did you know that Daktela manages corporate IP telephony and multi-channel contact centers for customers in Poland, Dubai, London or Mexico?
- Did you know that Daktela is a virtual mobile operator and that we can process and record calls from mobile phones in the call center? And we have big plans for that.
- Did you know that you can choose which laptop and operating system you want to use with us? Macbook, Linux or maybe Windows?
- Did you know that Daktela achieved a turnover of almost 200 million crowns in 2020, and we certainly did not say the last word?
- Did you know that you will meet Google Apps, Slack, Productboard, Confluence, Asterisk, Git
- Did you know that we run our own telco cloud solution at Daktela
I am interested in
Maybe we are looking for you!
If you share the same values and like what we do, feel free to write to jobs@daktela.com. We will be pleased to hear from you and will let you know the details of the individual positions available.
