No matter where you are on your startup journey a customer-focused mindset should be built into the DNA of your business according to Steve McSherry, Commercial Director of Daktela, a cloud-based contact centre that......
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All, Callcenter, How to |
6.6.2022
Get Your Activities to the Right Agents
Get the Activity Into a Queue The Daktela Contact Centre solution gives you all the right tools to make your customer experience a pleasant one regardless of the communication channels...
All, Features, How to |
25.5.2022
Daktela Apps Ecosystem
Daktela Mobile App – Daktela Browser Extension – Daktela Desktop App In our first post about the Daktela Apps Ecosystem, we had a look at the Daktela Mobile App and...
All, News |
23.5.2022
17 years on the market and more than 1000 corporate customers, this is Daktela today
Last month we commemorated the 17th anniversary of Daktela. Our journey from a small start-up to a Central European leader in the contact center market was not easy or straightforward,...
All, Callcenter |
13.4.2022
The future of modern contact centres: Cloud
Cloud migration is one of the fasting growing business trends in recent years. Statistics show that the number of companies migrating to the cloud and using cloud services has almost...
All, How to |
7.4.2022
Deadlines don’t need to be scary
Getting through your contact centre tickets on time can be a challenge, especially if you deal with large volumes of customer requests and queries. To add to this, different customers...
All, Features, How to |
2.3.2022
Google BigQuery and Google Data Studio Reports
As you already know from our previous blog post, Daktela offers a wide range of reporting tools. To make things simple, you can think of Daktela as having 2 branches...
All, News, Press Releases |
28.2.2022
Work from anywhere
Daktela are pleased to announce we are exhibiting at the Business Revival conference. Using the Daktela Cloud based software allows you to manage customer communication across all channels, including phone,...
All, Callcenter, How to |
7.2.2022
Get the most out of the data you generate while running your contact centre
Maybe you have just bought the hardware and software you need, hired and trained your agents and finished setting up your contact centre. Or maybe you have years of experience...
All, News |
31.1.2022
What did the year 2021 bring us in Daktela and what are our prospects for 2022
The year 2021 is behind us and we at Daktela will associate it with further great growth and many significant events that move us further by leaps and bounds. We...