Online shopping has experienced a truly unprecedented boom this year, the catalyst of which is, unfortunately, the Coronavirus Pandemic. With people forced to stay at home, and then stricter rules regarding shopping in supermarkets etc, the rise in online shopping has been explosive. The online growth has continued through the summer and autumn months, and with Christmas shopping expected to be more “online”, rather than “on the high street”, E-commerce is flying. E-commerce experts expect online revenues to total around one-fifth of total retail sales worldwide next year, some say maybe even......
In the contact centre, time is everything. Every second wasted results in fewer sales and missed...Continue reading
Taking calls from customers or prospects is the lifeblood of your business. Keeping the business moving...Continue reading