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With an Omnichannel Contact Centre you have the ability to answer your customer queries quickly and efficiently using all types of media. Telephone, SMS, Email, WebChat, Social Media are all channels that your customer might choose to use when asking you questions or requesting information, but why not pre-empt some of their contact? By using your systems ability to outbound dial you could potentially call your client at a time better suited to your workload. In a lull, or time of the day when your inbound contact is a little less, why......

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