Outbound call campaigns are an integral part of your contact centre and selecting the right type of campaign is an important decision that can affect your performance and results. Each campaign type has its......
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All, Callcenter, Features |
9.4.2021
How does a robocaller work in a modern contact center?
There are campaigns whose success depends on the speed and certainty of delivering the information. It is simply necessary that thousands of people often receive a very short message in...
All, Callcenter, Easy Reading, Features |
10.12.2020
Making the Right Call…
With an Omnichannel Contact Centre you have the ability to answer your customer queries quickly and efficiently using all types of media. Telephone, SMS, Email, WebChat, Social Media are all...
All, Callcenter, Easy Reading, Features |
8.12.2020
Perfecting your Inbound Routing…
Have you considered using different routing techniques and approaches? Does your current solution allow you the flexibility that you are presented with in today’s unusual circumstances? There are many different...
All, Easy Reading, Features |
25.11.2020
Wallboard, Realtime and Historical Information
If you can’t see it, you can’t measure it. If you can’t measure it, you can’t manage it. Whilst a little dated, the underlying message remains the same, especially during...
All, Easy Reading, Features |
18.11.2020
Why do people use, and like, Text, Chat & Messaging Services?
Why do we use Chat? Why don’t we talk to someone? These two questions are obviously linked. The simple answer to “Why do we use Chat?” is either we like...
All, E-commerce, Easy Reading, Features |
10.11.2020
Making your Card Payment Secure …
Customer Purchase Trends The Pandemic is not only driving customers away from the use of cash to contactless methods of payments on the High Street, it is also driving an...
All, Easy Reading, Features, News |
5.11.2020
Can Artificial Intelligence benefit you …
Artificial Intelligence (AI) has, over the past 12 months, raised its head above the parapet again, and we are all looking at it, waiting for the magic to help us....
All, Features, News |
2.11.2020
Integration with Nicereply
We are constantly working to expand and improve our services, which is why we are happy to be able to bring our customers closer and expand the possibilities of measuring...
All, Easy Reading, Features |
28.10.2020
Live Chat, the Perfect Channel…
Live chat is a perfect channel for many aspects of the customer experience. When customers are searching for product information or need help with checkout, chat can provide the immediate assistance they...