How does Daktela help you stay on top of the requests coming in to your contact centre via email? Chances are that most of the tickets in your contact centre are created from incoming......
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All, Features, How to |
25.5.2022
Daktela Apps Ecosystem
Daktela Mobile App – Daktela Browser Extension – Daktela Desktop App In our first post about the Daktela Apps Ecosystem, we had a look at the Daktela Mobile App and...
All, Features, How to |
2.3.2022
Google BigQuery and Google Data Studio Reports
As you already know from our previous blog post, Daktela offers a wide range of reporting tools. To make things simple, you can think of Daktela as having 2 branches...
All, Callcenter, Features |
16.8.2021
How to choose the type of campaign setup to best suits your needs
Outbound call campaigns are an integral part of your contact centre and selecting the right type of campaign is an important decision that can affect your performance and results. Each...
All, Callcenter, Features |
9.4.2021
How does a robocaller work in a modern contact center?
There are campaigns whose success depends on the speed and certainty of delivering the information. It is simply necessary that thousands of people often receive a very short message in...
All, Callcenter, Easy Reading, Features |
10.12.2020
Making the Right Call…
With an Omnichannel Contact Centre you have the ability to answer your customer queries quickly and efficiently using all types of media. Telephone, SMS, Email, WebChat, Social Media are all...
All, Callcenter, Easy Reading, Features |
8.12.2020
Perfecting your Inbound Routing…
Have you considered using different routing techniques and approaches? Does your current solution allow you the flexibility that you are presented with in today’s unusual circumstances? There are many different...
All, Easy Reading, Features |
25.11.2020
Wallboard, Realtime and Historical Information
If you can’t see it, you can’t measure it. If you can’t measure it, you can’t manage it. Whilst a little dated, the underlying message remains the same, especially during...
All, Easy Reading, Features |
18.11.2020
Why do people use, and like, Text, Chat & Messaging Services?
Why do we use Chat? Why don’t we talk to someone? These two questions are obviously linked. The simple answer to “Why do we use Chat?” is either we like...
All, E-commerce, Easy Reading, Features |
10.11.2020
Making your Card Payment Secure …
Customer Purchase Trends The Pandemic is not only driving customers away from the use of cash to contactless methods of payments on the High Street, it is also driving an...