Whether you’re an experienced Daktela user or you’re just getting started and learning your way around your new contact centre, when you hear about the Daktela app, you must be thinking: Daktela is a......
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All, Callcenter, How to |
21.9.2020
Addressing the New Normal – Customer Contact
In these changing, and worrying, days it’s vitally important to stay in touch with your customers. A missed call, could mean lost business, or worse still, a lost client, nobody...
All, How to |
25.8.2020
Call Centre vs Back-office Users – Types of Users | Daktela UK
Whilst the number of users available on the Daktela system is unlimited, it may be important for you to distinguish between call centre and back office users. Both of these...
All, Callcenter, How to |
18.6.2020
How to Build Your own Call Centre
Whilst the traditional view of a contact centre of hundreds of people in a room answering calls may be being challenged at present, what is not in doubt is the...
All, E-commerce, How to |
13.5.2020
5 ways customers use our solution in E-commerce | Daktela UK
At the end of January, Daktela took part in a major e-shop solutions conference. The event was a great success for us, and we were able to meet and introduce...
All, How to, News |
27.4.2020
How To Make People Effective Whilst Working From Home
Many organisations have now implemented home working for their staff to keep them safe. How can we now ensure that they remain productive whilst home based? In roles where teamwork...
All, How to |
3.4.2020
When You Need to Work from Home… with Daktela It’s Possible!
If you have access to the Internet, then our solution allows you to work from anywhere. By using the Daktela application you can work from home, as if you were...
All, E-commerce, How to |
29.1.2020
Prepare for the Future & Save Money
Migrating your Customer Communications to the Cloud will save time, reduce costs and improve service. Is it time for you to take the step? Why Move to the Cloud? Daktela...
All, How to |
6.1.2020
Customer Care for Small and Beginning E-shops
The number of e-shops is growing every year and the Czech Republic is considered a paradise for e-shops, because it is one of the most active in Europe. Already more...
All, How to |
25.11.2019
How to Communicate with Customers in Your Car Showroom
Are you thinking about getting control over not only the telephone communication of your dealers, technicians and reception in your authorized car dealership / service? Do you know how individual...