In these changing, and worrying, days it’s vitally important to stay in touch with your customers. A missed call, could mean lost business, or worse still, a lost client, nobody wants that. I believe that many of your customers will change their routines, their preferences, their “modus operandi”. This means that you will need to change as well. The fact of the matter is, if you are not prepared to change, you may well be left behind. Customers will “vote with their feet” and move to someone who can provide the services......
Continue reading
Types of users and license policy of Daktela
Whilst the number of users available on the Daktela system is unlimited, it may be important...
Continue reading
Create your own contact centre
Whilst the traditional view of a contact centre of hundreds of people in a room answering...
Continue reading
5 ways customers use our solution in ecommerce applications
At the end of January, Daktela took part in a major e-shop solutions conference. The event...
Continue reading
How To Make People Effective Whilst Working From Home
Many organisations have now implemented home working for their staff to keep them safe. How can...
Continue readingWhen You Need to Work from Home… Individuals or the Whole Team – It’s Possible!
If you have access to the Internet, then our solution allows you to work from anywhere....
Continue reading
Prepare for the Future & Save Money
Migrating your Customer Communications to the Cloud will save time, reduce costs and improve service. Is it...
Continue reading
Customer Care for Small and Beginning E-shops
The number of e-shops is growing every year and the Czech Republic is considered a paradise...
Continue reading
How to Communicate with Customers in Your Car Showroom
Are you thinking about getting control over not only the telephone communication of your dealers, technicians...
Continue reading
Daktela Predictive Dialer
Daktela predictive dialer What is Predictive Dialer? Predictive dialer is a function of automatic dialing of...
Continue reading