Increasingly, companies today use the help of the latest artificial intelligence tools that work within a sophisticated communications system, such as our Daktela V6 application. The basis is a clear connection of the complete......
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All, Callcenter, How to |
12.10.2022
The “Distribution Matrix” function will increase the efficiency of each contact centre
A modern contact centre stands and falls on the quality of its individual agents. Therefore, it is important not only to select reliable employees, but also to divide a given...
All, Features, How to |
27.7.2022
Emails in the Daktela Helpdesk
How does Daktela help you stay on top of the requests coming in to your contact centre via email? Chances are that most of the tickets in your contact centre...
All, Callcenter, How to |
12.7.2022
Accesses and Rights
There are many roles in a modern contact centre including e.g. agents that only handle a specific activity type, multi-skill agents, team leaders and administrators. They all work with different...
All, Callcenter, How to |
6.6.2022
Get Your Activities to the Right Agents
Get the Activity Into a Queue The Daktela Contact Centre solution gives you all the right tools to make your customer experience a pleasant one regardless of the communication channels...
All, Features, How to |
25.5.2022
Daktela Apps Ecosystem
Daktela Mobile App – Daktela Browser Extension – Daktela Desktop App In our first post about the Daktela Apps Ecosystem, we had a look at the Daktela Mobile App and...
All, How to |
7.4.2022
Deadlines don’t need to be scary
Getting through your contact centre tickets on time can be a challenge, especially if you deal with large volumes of customer requests and queries. To add to this, different customers...
All, Features, How to |
2.3.2022
Google BigQuery and Google Data Studio Reports
As you already know from our previous blog post, Daktela offers a wide range of reporting tools. To make things simple, you can think of Daktela as having 2 branches...
All, Callcenter, How to |
7.2.2022
Get the most out of the data you generate while running your contact centre
Maybe you have just bought the hardware and software you need, hired and trained your agents and finished setting up your contact centre. Or maybe you have years of experience...
All, How to, News |
20.10.2021
Daktela Going Mobile – can it really fit inside an app?
Whether you’re an experienced Daktela user or you’re just getting started and learning your way around your new contact centre, when you hear about the Daktela app, you must be...