Get the Activity Into a Queue The Daktela Contact Centre solution gives you all the right tools to make your customer experience a pleasant one regardless of the communication channels your customers prefer when......
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All, Features, How to |
25.5.2022
Daktela Apps Ecosystem
Daktela Mobile App – Daktela Browser Extension – Daktela Desktop App In our first post about the Daktela Apps Ecosystem, we had a look at the Daktela Mobile App and...
All, How to |
7.4.2022
Deadlines don’t need to be scary
Getting through your contact centre tickets on time can be a challenge, especially if you deal with large volumes of customer requests and queries. To add to this, different customers...
All, Features, How to |
2.3.2022
Google BigQuery and Google Data Studio Reports
As you already know from our previous blog post, Daktela offers a wide range of reporting tools. To make things simple, you can think of Daktela as having 2 branches...
All, Callcenter, How to |
7.2.2022
Get the most out of the data you generate while running your contact centre
Maybe you have just bought the hardware and software you need, hired and trained your agents and finished setting up your contact centre. Or maybe you have years of experience...
All, How to, News |
20.10.2021
Daktela Going Mobile – can it really fit inside an app?
Whether you’re an experienced Daktela user or you’re just getting started and learning your way around your new contact centre, when you hear about the Daktela app, you must be...
All, Callcenter, How to |
21.9.2020
Addressing the New Normal – Customer Contact
In these changing, and worrying, days it’s vitally important to stay in touch with your customers. A missed call, could mean lost business, or worse still, a lost client, nobody...
All, How to |
25.8.2020
Call Centre vs Back-office Users – Types of Users | Daktela UK
Whilst the number of users available on the Daktela system is unlimited, it may be important for you to distinguish between call centre and back office users. Both of these...
All, Callcenter, How to |
18.6.2020
How to Build Your own Call Centre
Whilst the traditional view of a contact centre of hundreds of people in a room answering calls may be being challenged at present, what is not in doubt is the...
All, E-commerce, How to |
13.5.2020
5 ways customers use our solution in E-commerce | Daktela UK
At the end of January, Daktela took part in a major e-shop solutions conference. The event was a great success for us, and we were able to meet and introduce...