Integration/API


Introduction to Daktela API - Part 1: General Overview

The Daktela Contact Center offers several different approaches to integration with external systems, each with its advantages and disadvantages. In this introductory series of articles I will try to describe the different approaches, their possibilities and when it is appropriate to use the approach. Of course, it is not 100%, it is often a good idea to combine two or more approaches in dealing with possible error conditions, but we will gradually get to that. It also depends on the SW architecture of the external application, whether it is a web system......

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