Web Click-To-Call

Convert casual visitors to your website into customers. Daktela Web Click-to-Call gives you the ability to add a call back widget to your website. Now a site visitor can easily enter their contact details and schedule a call back time that is convenient for them. Daktela uses the call back time selected to automatically connect call center operators to the site visitor at the time they have chosen.





Basic features


Call now

With this widget customers now have the choice to opt for an immediate call back. With this widget the request is processed instantly and your operators will be connected to the customer within 30 seconds.


Allowed numbers

When configuring allowed numbers, it is possible to specify which formats of phone numbers a visitor to your website can enter. For example, you may wish to allow only UK telephone numbers or Eire telephone numbers to be entered.


Time of day routing

Daktela’s Web Click-to-Call technology also supports ‘Time of Day’ routing. The ‘ToD’ widget is ideal for allowing site visitors to schedule a call back only during local business hours.


Call Reporting and Call Recording

Daktela offers detailed reporting for its Click-to-Call technology. This reporting extends to cover operator performance. Call recording is also available.


API

An Application Programming Interface (API) is also available for Daktela’s Click-to-Call technology, for those Website Administrators who wish to design or integrate the Click-to-Call widget range into their own web applications.


Web Chat Integration

The flexibility of Daktela’s Click-to-Call widget allows it to be used either by itself or integrated into a multi-purpose widget which also supports Web Chat. A Configuration Wizard is available for this, which guides an Administrator in real time and has the added benefit of showing how the widget will look when running live.


Advanced functions



Adding more items to the Web Click-to-Call Widget

By default, the Web-based Click-to-Call widget has the option to enter phone numbers only. However, you can also add other types of input or contact details – and specify if it is mandatory to complete them or not. Additional types of input that are supported include e-mail addresses, text or numbers. The operator can then see all the captions where the customer has entered information when making a call back. This makes it possible to pass additional details such as an internal number or the login details of the customer to the site, and from this information display the customer’s ticket directly to the operator.