Comprehensive business management information

The Daktela cloud application provides accurate online reports and monitoring, so you can determine how your contact centre works most effectively and achieves the most reliable results.

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More than 1000 clients trust Daktela everyday

Get essential statistics using real numbers

You can continuously monitor which areas of your contact centre have the most inbound traffic – allowing you to take measures quickly and efficiently to improve communication and enhance performance and productivity.

Reporting

Define your own reports

You don’t have to click on each report separately. You can create your own comprehensive statistics that will display all the necessary reports. You can then send these reports to a distribution list that needs the information.

Advanced Analytics

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Monitor online whether your operators can handle requests

The customer never wants to wait. In the Daktela application, you can monitor the status of registered users and the status of queues, including ongoing activities, on the real-time panel. This allows you to make dynamic changes that improve performance on the fly.

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Discover a solution that will transform your business for the better.

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See why more than 1000 companies use Daktela every day

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Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.

Transparent pricing

Calculate a price estimation based on your business needs

Check the estimated costs of running your contact center by number of operators and the range of services provided.

Calculate a price