Comprehensive business management information
The Daktela cloud application provides accurate online reports and monitoring, so you can determine how your contact centre works most effectively and achieves the most reliable results.
Get essential statistics using real numbers
You can continuously monitor which areas of your contact centre have the most inbound traffic – allowing you to take measures quickly and efficiently to improve communication and enhance performance and productivity.
Define your own reports
You don’t have to click on each report separately. You can create your own comprehensive statistics that will display all the necessary reports. You can then send these reports to a distribution list that needs the information.
Monitor online whether your operators can handle requests
The customer never wants to wait. In the Daktela application, you can monitor the status of registered users and the status of queues, including ongoing activities, on the real-time panel. This allows you to make dynamic changes that improve performance on the fly.
Let Daktela help you.
See why more than 1000 companies use Daktela every day
Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.
Calculate a price estimation based on your business needs
Check the estimated costs of running your contact center by number of operators and the range of services provided.