The core functionality of the Daktela solution is accessible via our mobile application on Android and iOS (iPhone, iPad). You are therefore able to handle communication with your customers or manage your contact centre wherever you are.
The Mobile application shows the key elements of your Daktela dashboard in exactly the same way as a traditional PC.
All contacts and accounts saved in your CRM are available within the mobile application including a fulltext search if required.
You can manage all tickets saved within our mobile application as normal. This allows you to make changes to the system as required. You can comment on tickets, or assign to them to other users if required.
Whatever phone number you may want to dial, you can do this with just one click either directly from the CRM, or from within the ticket. The call will be dialled via Daktela so will be recorded and a complete history of the call will be captured..
The application offers users a full-text search of keywords above the CRM and Helpdesk module.
Are you ready to take calls or do you need to pause? Our mobile application allows you to set your status in realtime and change as required to reflect your working state.
You can use the mobile application within your Daktela V6 installation right away and for free as part of standard license fees of individual purchased modules. In order to activate the application let us know at daktela@daktela.com.
You can download the application from app stores of individual platforms or by clicking the app store icon at the top of this page.
| Android | iOS | |
|---|---|---|
| Current version | 1.6.10  | 1.6.5 |
| Supported Daktela V6 version | 6.16+ | 6.16+ |
| DASHBOARD | ||
| My statistics |  | |
| Announcements | | |
| Last activities | | |
| Modules display according to user access | | |
| Missed activities | | |
| Sending e-mail with attachment (photo, image) | | |
| ACTIVITIES | ||
| Sending e-mail | | |
| Sending e-mail with attachment (photo, image) | | |
| Call through PBX | | |
| Pauses - turning on and off | | |
| CRM | ||
| List of contacts | | |
| List of accounts | | |
| Contact, account detail | | |
| Searching for contacts, accounts | | |
| Open contact, account URL in browser | | |
| Creating contact, account | | |
| Calling from contact, account | | |
| Complete editing of contact, account | | |
| Sending e-mail from contact, account | | |
| Choosing queue for sending e-mail | | |
| View tickets of contacts, accounts | | |
| View activities of contacts, accounts | | |
| TICKETS | ||
| Creating ticket | | |
| E-mail from ticket | | |
| Complete detail of ticket | | |
| Edit ticket category | | |
| Edit form fields of ticket | | |
| View and download attachment | | |
| Add comment including attachment (photo, image) | | |
| Formatable text in the comment editor | | |
| List of views | | |
| Edit status, priority, user | | |
| Re-open ticket | | |
| Call from ticket | | |
| View ticket activity | | |
| View ticket detail | | |
| Show tickets in view | | |
| MANAGE USER | ||
| Possibility to set own number | | |
| Manage my device | | |
| Redirect calls | | |
| View and end waiting activities (calls and e-mails) | | |
| Disconnect user | | |
| LOGIN PAGE | ||
| Login to the PBX with your own domain | | |
