Widget based system
Daktela Wallboard offers many predefined statistical widgets which can be used to build a fully customised Wallboard configuration. Statistical widgets are available across all communication channels.
LCD Wallboard is a web application which provides a real time display status of the contact centre.
It is optimised for LCD screens but can be used on all types of computer screens. Many of our customers use the Wallboard on dedicated LCD screens, where they show information about achieved SLAs for queues, call rates, call statuses, agent statuses or helpdesk performance. Each Wallboard is made up of predefined widgets and the team-leader can easily create the views required.