Reduce costs, free employees from repetitive tasks, and enhance customer service with Artificial Intelligence (AI) based Chatbots.
Analytics and Reporting – Analytics tools for Business
Advanced Analytics Application allows our customers to create their own individual reports using their data.
Automated Customer Service System
Daktela Robocaller is an automated dialling application which requires no agent involvement.
Call Centre Software Desktop Tool
We’ve put together a very simple tool that stays always on top of the screen, no matter which application you’re working in at the moment.
Call Centre Software for Teams
Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.
Click to Dial – Click to Call Me Service
Daktela Web Click-to-Call is a call back widget you can put on your website.
Co-browsing or Video Chat Directly From Your Website
The Daktela solution allows you to offer co-browsing or video chat directly from your website – and there is no need to install anything.
Contact Centre Reporting Tools
Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.
Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.
Daktela Browser Extension
With this Daktela browser extension, you can control calls without having to have Daktela open.
Facebook Messenger Channel for Business
Powerful communication channel which should form a part of any organisation’s customer contact strategy.
Inbound Contact Centre and Call Centre Software
Using dynamic inputs we can route calls to the right person every time.
The knowledge base is used to organise information and knowledge. It allows you to view, and search, existing records, and at the same time save new information and procedures.
Live Chat – Online Chat Channel
Adding Daktela WebChat to your website or e-shop is simple and takes minutes.
Core Daktela V6 functionality is also available using our mobile application for Android and iOS (iPhone, iPad).
Ticketing System Contact Centre Solution
Multi channel Ticketing System application with a modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.
Viber as Business Channel Solution
Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.
Wallboard – Real-Time Information and Statistics
CD Wallboard is a web application which provides a real time display status of the contact centre.