Create your own contact centre
Our cloud contact centre is a communication platform that can be easily managed online from anywhere. The customisable software seamlessly connects all your communication channels and customer information with information from other business systems to enhance and personalise the overall customer experience. Businesses of all shapes and sizes can benefit from this efficient, unified approach.
Daktela solution for you
Flexibility leads to high performance
Our cloud application can dynamically adapt to changes, so you can automatically change systems parameters based on changes in customer activity. By managing your contact centre in this way, you always ensure you route the inbound enquiry to the person in your team best able to respond as quickly and effectively as possible.
Allow customers to serve themselves
Fully automate your customer’s routine requests and redirect the more complex enquiries to be handled by your agents. Doing so can improve the customer experience and manage available resources better to reduce costs.
Extend the reach of your business
The variety of communication channels available through the system allows you to reach out to more customers and generate more opportunities. You can also extend your operational hours by deploying modern technology such as Voice Bots etc., allowing you to handle frequently asked questions and incoming enquiries 24/7/365.
Optimise your work environment
Create a fully engaged workforce by providing your team with all the essential information they need to do their job and optimise customer communications. Remember, happy workers generally lead to happy customers.
Don’t keep your customer waiting
Ensure customers are never left waiting for a response by using intelligent dynamic routing, self-service applications, AI chatbots and call back options.
Proactive performance management
Managers have a complete real-time and historical overview of each agent’s performance, such as the number of missed calls or pending messages, so you can quickly discover issues and solve them immediately. The result is better management of resources, happier customers, and a more productive and engaged team.
Manage key performance indicators
With our quality management software, you can monitor several key operational indicators online. Each of these indicators can be bespoke to your requirements and include abandonment rate, waiting time, conversion rate, retention levels, customer satisfaction rates, etc.
See why more than 1000 companies use Daktela every day
Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.
Calculate a price estimation based on your business needs
Check the estimated costs of running your contact center by number of operators and the range of services provided.