The Daktela Academy brings to you on-demand training and product videos to help you learn how to use Daktela Omnichannel solution in the best possible way. With Daktela Academy you have access to online training videos and other training materials available for download. All videos and training materials have been created  by our team of Daktela experts with whom you can also schedule extra online training sessions if you want.




  If there is something we are missing in our videos and you are interested in, please let us know at training@daktela.com.




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DAKTELA ACADEMY TRAINING MATERIALS





  •   How to login/logout from Daktela
  •   Search through and listen to Call recordings
  •   Realtime Panel Filters and Live performance results
  •   Browse in Statistics & Reporting
  •   Set your own Wallboard


  •   Call Recordings Overview
  •   How to use Filter and Advanced Filter
  •    Listen to Call recordings
  •   Call recordings download
  •    Create and Save Search Templates
  •   How to use Advanced Functions


  •   Realtime panel Filters
  •   Live agents performance results
  •   Barge in to the call
  •   Send notifications to agents in real time
  •   Login/logout Agents
  •   Set your own Realtime Panel View


  •   How to Load records
  •   Make calls & close calls
  •   How to choose or create call statuses
  •   How to create Call scripts
  •   How to import records manually
  •   How to export records


  •   Find exactly what you need in Statistics sections
  •   Statistics for Calls, Chats, FB Messenger, Emails, Campaigns, Quality Assurance Score
  •   Create your own reports and KPIs
  •   How to use Interactive Sorting

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