We use our own framework
Due to the performance demands placed on our applications, we develop and use our own PHP framework. Thanks to this, we can control and optimise the individual procedures and algorithms of the application at the lowest possible level (without starting to write our own programming language). The developed application has a close connection with our framework, so we can go down to the greatest detail, detect any problem, and fix it immediately for each user scenario.
We also use MVC frameworks
For applications built on top of our core product Daktela V6, we use the modern and proven MVC framework CakePHP 4, which is similar to Laravel, Symfony or Nette. Thanks to this, we use all the ready-made options that this active project offers, and developers learn quickly with us, especially because of the comprehensive and well-written documentation.
We implement modern technologies
We used to write Daktela V6 in AngularJS; today, we are switching to React. We use React directly for our ecosystem applications, mainly due to the fact that we build them practically on the green field. For example, you might have encountered our React code if you’ve ever used our self-tracing during the COVID-19 pandemic. We write the mobile and desktop app in the latest Flutter using the Dart language.
We are open
Daktela application is designed from the ground up to be easy to integrate. Any of our installations have a published REST API. At the same time, we are gradually publishing libraries to the packaging systems of individual languages on our GitHub profile to make the development of integrations even easier. Easy integrability is the basis of all our solutions.
We are Asterisk specialists
The Asterisk project is the heart of the voice part of our applications. We have experts on the team who understand it very well, as well as the whole VoIP issue. We wrote and improved a large part of the voice functionality ourselves based on our experience. Thanks to all this, we operate a complete voice infrastructure for our customers across several international telco markets.
We optimise system services to the maximum
The operation of high-capacity contact centres requires maximum efficiency in the use of individual system services. We put demands on them that test their configuration with regard the runtime environment up to the maximum limits. We are dedicated to optimising indexes and the structure of the database environment.
We bring new architectural solutions
Wherever there is a need to invent a new service architecture or implement new modern technologies, we get involved and bring the solution to life, right up to production deployment. We try to automate most activities and repetitive processes while maintaining a suitable and conceptual solution architecture.
See why more than 1000 companies use Daktela every day
Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.
Calculate a price estimation based on your business needs
Check the estimated costs of running your contact center by number of operators and the range of services provided.