Faster and more efficient communication for large companies

Spend more time developing your business and less time running your infrastructure. We provide and manage the infrastructure to support customers with over 1000 users.

We have already helped several companies become number one in their field. Be the best with us!

More than 1000 clients trust Daktela everyday

Daktela solution for you

Take customer support to a new level

With Daktela, communication will be more clear for your team and your customers.

Customer Telephone Line

Manage communications from anywhere

Manage everything online anytime, anywhere. Use a computer or mobile phone. All you need is an internet connection. We can provide a full range of communication options from simple cloud telephony right through to complex Omni channel contact centre solutions, all within the same platform.

Work from anywhere

More efficient communications

A contact centre with dozens of agents is financially demanding. With Daktela, you can better manage these expensive resources to reduce operating costs within your business.

Cost optimisation

Technical support 24/7

Our UK-based support team and our EU-based software developers ensure you always get the most from your solution 24/7/365.

Professional Services

Encounter a solution that will help your business flourish.

Grow your business with Daktela.

Daktela is a solution for companies that:

need a reliable communication solution and have offices at different locations

want to use Automation and other intelligent tools to personalise communication and ease pressure on resources to reduce costs.

need online evaluation tools to determine the success and effectiveness of communication with customers

want a single application for the company’s front-office and back-office users

need a secure and reliable infrastructure, including Disaster recovery planning and business continuity.

AI Chatbot

Reduce costs, free employees from repetitive tasks, and enhance customer service with Artificial Intelligence (AI) based Chatbots.

Automated Customer Service System

Daktela Robocaller is an automated dialling application which requires no agent involvement.

CRM Software

Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.

Call Centre Software Desktop Tool

We’ve put together a very simple tool that stays always on top of the screen, no matter which application you’re working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can put on your website.

Contact Centre Reporting Tools

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Dialler Call Centre

Outbound campaigns provide you with the tools to contact customers direct.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Centre and Call Centre Software

Using dynamic inputs we can route calls to the right person every time.

Knowledge base

The knowledge base is used to organise information and knowledge. It allows you to view, and search, existing records, and at the same time save new information and procedures.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes minutes.

Mobile Application

Core Daktela V6 functionality is also available using our mobile application for Android and iOS (iPhone, iPad).

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Multi channel Ticketing System application with a modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.

Viber as Business Channel Solution

Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.

See why more than 1000 companies use Daktela every day

Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.