Faster and more efficient communication for medium sized businesses

Communication with lots of customers at once is very demanding. With Daktela, you’ll have access to a comprehensive overview of all your customers’ individual requirements and communication history. Perfect for companies with between 15-250 users.

More than 1000 clients trust Daktela everyday

Daktela solution for you

Communication channels in one place

You can see it all in one computer window: calls, emails, SMS, WebChat, Facebook Messenger, Whatsapp, and many more.

Omnichannel communication

Unify your business systems

Daktela connects all your business systems, from e-commerce to CRM, ensuring that Daktela is always at the centre of your customer communications hub.

Create your own contact centre

Handle enquiries more cost-effectively

Use automation to help you with your standard processes and reduce resource costs by only using expensive human resources where they are needed.

Automation of processes

24/ 7 Technical Support

Our UK-based support team and our EU-b7/ased software developers ensure you always get the most from your solution 24/365.

Professional Services

Grow your business with our solution.

Daktela is used by companies that:

want to move to the Cloud to take advantage of the flexibility and cost savings

want to change cloud providers that are not delivering what you want

want to step up a gear and make the best possible use of available resources

Solutions by Industry:

Ecommerce and Retail

Healthcare

Energy companies

Outsourcing Services

Travel & Leisure

IT services

Financial Services

Transport

Telemarketing

AI Chatbot

Reduce costs, free employees from repetitive tasks, and enhance customer service with Artificial Intelligence (AI) based Chatbots.

Automated Customer Service System

Daktela Robocaller is an automated dialling application which requires no agent involvement.

CRM Software

Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.

Call Centre Software Desktop Tool

We’ve put together a very simple tool that stays always on top of the screen, no matter which application you’re working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can put on your website.

Contact Centre Reporting Tools

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

Dialler Call Centre

Outbound campaigns provide you with the tools to contact customers direct.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Centre and Call Centre Software

Using dynamic inputs we can route calls to the right person every time.

Knowledge base

The knowledge base is used to organise information and knowledge. It allows you to view, and search, existing records, and at the same time save new information and procedures.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes minutes.

Mobile Application

Core Daktela V6 functionality is also available using our mobile application for Android and iOS (iPhone, iPad).

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Multi channel Ticketing System application with a modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.

Viber as Business Channel Solution

Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.

See why more than 1000 companies use Daktela every day

Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.