PBX Call Centre – PBX system

Daktela IP PBX is a high-quality communication system with modern functions.

Until recently, there were only associated with systems costing far more. Our solution has been designed for both SMEs and large companies, providing the highest standards in performance, quality and availability. Larger companies in particular appreciate the benefits of a single numbering plan across all of their locations.

Daktela IP PBX is a core building module of the Daktela contact centre and can be delivered in many variants. Either as a public cloud-based solution such as the virtual PBX, or as a dedicated option running on a separate hardware server implemented into your own virtual environment like VMWare, Xen, Hyper, etc.


Functions and Features

Support of all standard voice features

Daktela IP PBX supports all the standard voice features - transferring a call, placing a call on hold, background music, parking a call, attended and blind transfers, call forwarding, identification of the incoming caller, call pick up and hunt groups etc.

Connection into public phone call network and with other PBXs

Daktela IP PBX supports a variety of telephony interfaces for connection into the public phone network. They can be connected via SIP or Digital trunk, ISDN30 (PRI), ISDN2 (BRI), analogue or GSM interfaces. Through these interfaces the system can be connected with other on premise PBXs such as Cisco, Nortel, Avaya and Siemens etc.

Recording and uploading of own voice prompts

Daktela IP PBX allows the users to record or upload their own voice prompts and notifications.

Web admin interface

All configurations of Daktela IP PBX can be completed using our secure web admin portal.

Call recording

You can record both incoming and outgoing calls, including transferred calls. The recordings can be retrieved and played directly through the web interface.


Our system allows you to set up an unlimited number of IVR trees. These can also be linked together as required. Configuration is done via a web interface, including the recording of your own voice prompts.

Calling groups

Within the system, you can define different hunt groups that include multiple internal or external (mobile) lines. Within these groups, it is possible to then configure the order in which calls are answered.

API interface

Daktela IP PBX is an open system with an API which offers a wide range of potential integrations into other systems. The system no longer needs to be viewed as a single functional unit, but as a part of a comprehensive IT solution.

Time conditions

Time condition options allow administrators to change the behaviour of their IP PBX. Based on the current time of an incoming call you can specify a different behaviour of the system for working hours and another one when you are closed and during weekends or public holidays.

Conference system

Our solution includes a voice conference function so participants can call in from all over the world. You can create the conference room protected by a PIN if required to make it closed or completely open if preferred.

Fax server

Incoming faxes are automatically converted into PDF and forwarded to users' mailboxes as an email with a PDF attachment. Outgoing faxes can be sent via email or by using the web interface. Supported formats include PDF, TIFF, PS, JPG and RTF.

Compatibility of IP phones

You can connect any IP phone supporting the SIP protocol to Daktela IP PBX. It could be a hardware IP phone, a softphone on your computer or a phone application on your mobile phone. We support iOS, Android and Windows Mobile.

Integrated phonebook of IP phones

This feature allows you to have IP phones in a business telephone directory, which is downloaded in real time from Daktela IP PBX. It is also possible to integrate the system with your own corporate LDAP server or Microsoft Active Directory.

Least Cost Routing (LCR)

Daktela IP PBX uses LCR software within the solution to intelligently route outbound calls via the cheapest method of connecting the call. This can be based on a call prefix, time of day or a range of other parameters you can set. It is also possible to automatically move to another voice operator if the primary voice operator is temporarily unavailable.

Provisioning – automatic configuration of IP phones

Our Auto-provisioning functions make it easy for administrators of Daktela IP PBX to configure devices. IP phones automatically download their configuration files at regular intervals via TFTP protocol. These are automatically generated by the Daktela IP PBX.


Each line can have its own voice mailbox which can be operated directly via the telephone or via the user-friendly web interface. New message alerts are shown on the IP phone. The message can be forwarded to the user's email.

Support of VLAN 802.1q

Daktela PBX supports 802.1q (VLAN) and 802.1p (CoS), which are necessary for the successful set up of VoIP telephony in large companies and networks with high data traffic. Separation of data and voice traffic into two different VLAN is required whenever there is a high focus on ensuring maximum safety, quality and reliability.

Set permission for outgoing calls

You can set up permissions for outgoing calls. This allows you to manage and control outgoing call costs.

Voice Prompts

In basic configuration Daktela IP PBX includes a complete set of system voice prompts, these can be configured in multiple different languages if required.

Support of videocalls

Daktela IP PBX supports peer-to-peer video calls between two end IP phones which support video calls via a supported codec - H.261, H.263, and MPEG4 H.263p.

Transfer to mobile phones

Daktela IP PBX allows you to set a call transfer or to forward calls from a user’s normal phone number to their mobile phone. This transfer/forward retains the original caller ID.

Configuration options
of incoming calls

Incoming phone calls

Configuration of all incoming phone numbers inclusive colored lines and international incoming calls.

Time conditions

Configuration of different behavior for working and non-working hours.

Welcome messages

You can play your own welcome messages or we can record customized voice prompts for you.

Voice IVR

Playing IVR options, the customer selects one.

Inbound queues

Sohpisticated call routing to the correct inbound queue, play background music and regular announcements.

Request for offer

    Name: *

    Company: *

    Email: *

    Phone number: *

    Fields marked with * are required.

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


      Név: *

      Cég: *

      Email: *

      Telefonszám: *

      A * -val jelőlt mezők kitöltése kötelező.

      Ezt a weboldalt a reCAPTCHA Google Privacy Policy és Terms of Service védi.