Analytics and Reporting – Analytics tools for Business

We understand that everyone wants to see different things in their reports. You want things displayed in a way that suits you. With Advanced Analytics, each person can choose what data they see and how they see it.

In Advanced Analytics, you can build the graph that you need in a single click. All you need to do is to select which data you want to see, choose what type of graph you want for it and within seconds you have the chart right in front of you.

Do you want to be automatically informed about the performance in your contact center every morning or evening? All customized reports can be sent to your mailbox at a defined time.

If you only want to see the information or calculations relevant to you, then all you need to do is to define your own calculation based on standard maths operations, create the report and display the results as you need them. These can be emailed to you if required.