Knowledge base

The knowledge base is used to organise information and knowledge.

It allows you to view, and search, existing records, and at the same time save new information and procedures.

As companies are constantly evolving and growing, their employees also need more and more information to work. By creating an internal knowledge base, you can centralise information in one place, helping you streamline processes and procedures.

The main benefits of the internal knowledge base:

● Centralisation of information

● Lower staff management / training costs

● Acceleration of work processes

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The main functions of the Daktela knowledge base:

● Categorisation of knowledge

● Rights to individual categories

● Comments on individual contributions

● Support for attachments

● Tagging

● Integration into all communication channels in Daktela

A quality knowledge base grows and evolves over time just like your company. The sooner you start building it, the sooner your company will start operating effectively.

A knowledge base is a way to save employees time and avoid misunderstandings from misinformation.

This module is now free for all call centre licenses. *


*valid for 12 months, for more information do not hesitate to contact us

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