Reliable communication is a must in healthcare!

The clear Daktela communication system with call records and information in one place is the basis of a transparent patient-doctor relationship.

Do you call patients for checkups or examinations? Do you send a confirmation SMS about the date of the next visit to the doctor or specialist? Do you deliver e-prescriptions to smartphones? All this (and much more) is perfectly controlled by the Daktela contact center software.

Call recording

You can connect all telephone communication with the Daktela virtual exchange and continuously record all incoming and outgoing calls.

If necessary, any call can be played at any time. Orientation in dozens of recorded calls is enabled by a filter, where the system can be searched by time period, telephone number, contacts stored in the Daktela CRM module, or by call duration or additionally assigned status.

Call information is stored continuously, but recordings are kept only according to the purchased length of retention. Retention means automatic deletion of recordings after a certain period, usually it is 6 months, but in healthcare we recommend setting it to multi-year retention. Recordings can be downloaded at any time via the web interface or FTP server.

The basis is the speed and availability of information through integration

Essential for reliable communication is the ability to integrate, where Daktela automatically links a specific call to other relevant information from the services internal database (such as available patient information) so that the healthcare professional can advise the caller faster and better and recommend how to proceed and connect it with the right doctor.

Thanks to the connection to an already used CRM system or another internal system, for example, the “patient card” is automatically opened for existing clients in the doctor’s office as soon as they call. It is therefore no longer necessary to search for the necessary detailed information.

Daktela is a practical solution for transparent communication for any medical facility or hospital, as well as private clinics, but also larger surgeries of general practitioners and specialists. However, clarity of communication is also important when contacting clients, for example at veterinary clinics.

Our solution is already used by a number of major healthcare companies.

See why more than 1000 companies use Daktela every day

Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.