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Effective home office,
work from anywhere

Find out how to effectively manage your employees who work from home. Our solution enables remote work for customer call centers, e-shops, retailers and dealers. Try a DEMO account.


How to work from home


Phone Calls

Time conditions, announcements, IVR, music while waiting for connection. Call processing via software phone, possibility to use a personal mobile phone, automatic call recording (incoming, outgoing, missed). CRM module with telephone directory.

Helpdesk/ticketing system

An integral part of the Daktela omnichannel solution. Connection to corporate email server via IMAP and SMTP. Ticketing system with connection to all communication channels. All communication with clients in a clear unique solution. Suitable for corporate and internal communication.

Contact History and CRM

The system stores data about your clients, which allows you to identify and display your client's card. You can easily configure what the customer card should look like, ie what elements it should contain.

Monitoring remote / home office agents

Available real-time statistics, wallboards, activity monitoring. Historical statistics on the work of the operator from home. WebRTC technology for connecting agents from anywhere.

Chat and Messenger

A chat on your website or Facebook Messenger is compatible with all smartphones, giving customers an additional, easy and modern way of communication with your company.

Work Management from Anywhere

With the Daktela solution you can also manage the tasks of the team and internal employees from home. All tasks can be easily tracked, consulted and measured. Perfect overview of individual and team activities.



THE BENEFITS OF OUR SOLUTION


  • The whole system is designed to let you know who is working on what, what has already been done and what is left. Everything can be checked, measured and solved in one place. Tasks can be assigned to individuals and teams, and can be flexibly passed on to each other, including internal comments, at any stage of the task.
  • Each request is accompanied by previous communication, whether it was in the form of emails, SMS, social networks or internal comments.
  • All attachments and call recordings are available, so everyone can quickly orientate themselves in a situation that is being solved or has been dealt with earlier.
  • You can customize the statistics and realtime reports according to your needs and for each team separately.



Contact us at daktela@daktela.com or  at +420 226 211 245.


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