Time conditions, announcements, IVR, music while waiting for connection. Call processing via software phone, possibility to use a personal mobile phone, automatic call recording (incoming, outgoing, missed). CRM module with telephone directory.
An integral part of the Daktela omnichannel solution. Connection to corporate email server via IMAP and SMTP. Ticketing system with connection to all communication channels. All communication with clients in a clear unique solution. Suitable for corporate and internal communication.
The system stores data about your clients, which allows you to identify and display your client's card. You can easily configure what the customer card should look like, ie what elements it should contain.
Available real-time statistics, wallboards, activity monitoring. Historical statistics on the work of the operator from home. WebRTC technology for connecting agents from anywhere.
A chat on your website or Facebook Messenger is compatible with all smartphones, giving customers an additional, easy and modern way of communication with your company.
With the Daktela solution you can also manage the tasks of the team and internal employees from home. All tasks can be easily tracked, consulted and measured. Perfect overview of individual and team activities.