We enable home workers to use a variety of devices including softphones, mobile phones and even home phones. As part of inbound call routing we can play announcements, IVR prompts , music while waiting for connection and all can be based on set time conditions. All calls are automatically recorded (incoming, outgoing, missed).
As an integral part of the Daktela Omni-channel solution we provide a connection to your corporate email server via IMAP and SMTP. In addition, our Ticketing system connects across all communication channels to record all events and activities. We also provide access to our CRM module with a telephone directory.
The system stores data about your clients, which allows you to identify and display your client's history. You can easily configure what information is presented on each different customer as required.
Real-time statistics, a message board, activity monitoring all of these tools allow you to better manage your agent’s work from home. You can also Deploy WebRTC technology to connect agents.
A chat on your website or Facebook Messenger is compatible with all smartphones, giving customers an additional, easy and modern way of communication with your company.
Within the Daktela solution, you can also manage the tasks of the team and internal employees working from home. All tasks can be easily monitored, consulted and measured. A perfect overview of the activities of the individual and the whole team.