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Daktela » Virtual PBX – Daktela UK

Virtual cloud-based Daktela PBX

The Daktela Virtual PBX solution is a hosted PBX located in fully secured and Geo-redundant data centres. Virtual PBX offers the same range of telephony features as traditional on site PBX hardware. Virtual PBX provides all the advantages of a modern cloud solution without large one-off investments. Virtual PBX can be optionally extended with a Omni-channel call centre module to included the support of many additional modern communication channels.

Basic Features

Reliable and secure data centre configuration

Daktela Virtual PBXs run in a modern, secured and Geo-redundant data centre infrastructure located throughout Europe with sites in London, Prague and Bratislava.

Easy scalability

With our system there is no need to plan for future or seasonal upgrades. If you need more IP phone extensions or licenses, just contact our support team and and we will change the configuration within a matter of hours. There are no additional set up costs for ordering additional licences.

Regular updates

Within the monthly fee we take care of all regular maintenance including any necessary security upgrades and new functionality.

Reliable and redundant HW

Virtual PBXs operate on reliable branded servers with built in redundancy and setup in a high-availability configuration.

Technical support 24x7

We provide technical support 24x7x365 for all virtual PBX systems via phone, email or WebChat. All servers and network components are continuously monitored within our central Network Operating Centre (NOC).

Lower operating costs

You can achieve significant reductions in your operating costs with our virtual PBX. You have no need to worry about energy costs, IT specialists, RACK space or Hardware maintenance, etc.

REQUEST FREE DEMO

Take a further look at all the options and features with access to a demo account. Here you can try all the functions of our Cloud IP PBX and our Cloud based Call Centre solution.

Contact us today and take advantage of our special offer!

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FUNCTIONS AND Features

Support of all standard voice features

Daktela IP PBX supports all the standard voice features - transfer a call, placing call on hold, background music, parking a call, attended and blind transfers, call forwarding, identification of the incoming caller, call pick up and hunt groups etc.

Recording and uploading of own voice prompts

Daktela IP PBX allows the users to record or upload their own voice prompts and notifications.

Call Recording

You can record both incoming and outgoing calls, including transferred calls, is available with these recordings retrieved and played directly through the web interface.

Calling groups

Within the system you can define different hunt groups that include multiple internal or external (mobile) lines. Within these groups it is possible to then configure the order in which calls can be answered.

Time Conditions

Time condition options allow administrators to change the behaviour of their IP PBX. Based on the actual time of an incoming call you can specify a different behaviour of the system for working hours and another one when closed and at weekends or public holidays.

Fax Server

Incoming faxes are automatically converted into PDF and forwarded to users to mailboxes as an email with a PDF attachment. Outgoing faxes can be sent via email or by using the web interface. Supported formats include PDF, TIFF, PS, JPG and RTF.

Integrated IP phones phonebook

This feature allows you to have IP phones in a business telephone directory, which is downloaded in real time from Daktela IP PBX. It is also possible to integrate the system with your own corporate LDAP server or Microsoft Active Directory.

Provisioning – automatic configuration of IP phones

Our Auto-provisioning functions make it easy for administrators of Daktela IP PBX to configure devices. IP phones automatically download at regular intervals their configuration files via TFTP protocol. These are automatically generated by the Daktela IP PBX.

Support of VLAN 802.1q

Daktela PBX supports 802.1q (VLAN) and 802.1p (CoS), which are necessary for the successful set up of VoIP telephony in large companies and networks with high data traffic. Separation of data and voice traffic into two different VLAN is required whenever there is a high focus on ensuring maximum safety, quality and reliability.

Call transfer to mobile phones

Daktela IP PBX allows you to set a call transfer or to call forward calls from a user’s normal phone number to their mobile phone. This transfer/forward retains the caller ID of the original caller.

Connection into public phone call network and with other PBXs

Daktela IP PBX supports a variety of telephony interfaces for connection into the public phone network. They can be connected via SIP or Digital trunk, ISDN30 (PRI), ISDN2 (BRI), analogue or GSM interfaces. Through these interfaces the system can be connected with other on premise PBXs such as Cisco, Nortel, Avaya and Siemens etc.

Web admin interface

All configurations of Daktela IP PBX can be completed using our secure web admin portal.

IVR

Our system allows you to set up an unlimited number of IVR trees. These can also be linked together as required. Configuration is done via a web interface, including the recording of your own voice prompts.

API Interface

Daktela IP PBX is an open system with an API which offers a wide range of potential integrations into other systems. The system no longer needs to be viewed as a single functional unit, but as a part of a comprehensive IT solution.

Conference System

Our solution includes a voice conference function so participants can call in from all over the world. You can create the conference room protected by a PIN if required to make it closed or completely open if preferred.

Compatibility of IP phones

On Daktela IP PBX you can connect any IP phone supporting the SIP protocol. It could be a hardware IP phone, Softphone on your computer or phone application on your mobile phone. We support iOS, Android and Windows Mobile.

LCR - Intelligent calls transfer

Daktela IP PBX used LCR software within the solution to intelligently route outbound calls via the cheapest method of connecting the call. This can be based on call prefix, time of day or a range of other parameters set by yourself. It is also possible to move automatically to another voice operator if the primary voice operator is temporarily unavailable.

Voicemail

Each line can have its own voice mailbox which can be operated directly via the telephone or via the user-friendly web interface. New message alerts are shown on the IP phone.message can be forwarded to user's email.

Set permission for outgoing calls

You can set up permissions for outgoing calls. This allows you to manage and control outgoing call costs.

Support of videocalls

Daktela IP PBX supports peer-to-peer video calls between two end IP phones which support video calls via a supported codec - H.261, H.263, and MPEG4 H.263p.