Improve customer experience
Increase your customer loyalty by finding out from their communication history what they prefer, when they want something and why.
The basis of communication is the queue
A properly functioning system saves agent time, increases communication reliability and automatically identifies the calling customer.
View the entire ordering process
In the Daktela application, you can follow the exact progress of any communication during order processing, i.e., from sending the initial request to confirming the order is complete.
Keep all communications in one desktop application
Daktela’s omnichannel solution places all available communication channels in one place.
Gather customer insights across all channels
Use the online data from the Daktela communication application to improve your customer service by routing customer queries to the best possible person available to answer them.
Grow your business with Daktela.
See why more than 1000 companies use Daktela every day
Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.
Calculate a price estimation based on your business needs
Check the estimated costs of running your contact center by number of operators and the range of services provided.