Our infrastructure is located across a range of European data centres all capable of operating independently of each other if required. Our primary data centre supporting UK customers is based at DC Netwise (Netwise House, 24 Old Jamaica Road, London SE16 4AW). This is interconnected to the three other Datacentre’s in the EU. Two of these are based in Prague within the Czech Republic (DC Nagano U nákladového nádraží 3153/8, 13000 Prague 3 and TTC DC1 Tiskařská 257/10, 108 00 Prague 10) with a third data centre is based in Slovakia (Benestra HC Údernícka 15, 851 01 Bratislava, Údernícka-Kopčianska).
The individual racks are in air-conditioned halls, with a high standard of safety, back-up internet connectivity and back-up power with batteries and diesel generators as a matter of course. In each of these data centres, we have prepared sufficient hardware resources in case of a long-term outage of one of the locations. All work and access are reported in advance to our administrators. If there is a possibility that the planned intervention in the server room will affect the availability of services, we publish a notice on the main website www.daktela.com and status.daktela.com with a detailed description of the intervention.