Integration with external systems

Your existing business systems can be integrated into a single, transparent operation in the Daktela cloud application.

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More than 1000 clients trust Daktela everyday

Daktela solution for you

Increase efficiency and productivity via integration

Integration with other business tools enables further information to be automatically presented without additional clicks, significantly increasing agent efficiency and overall productivity.

Quick and easy integration setup

It only takes a matter of minutes to set up integrations. There are also options to set field mapping criteria for automatic synchronisation.

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Bespoke business intelligence

Transform your data and virtualisation by building both bespoke and ad-hoc reports, all suited to your needs and made available automatically to the people who need them when they need them.

Compatibility with a wide range of systems

Ready-made integrations are available for a wide range of commonly used tools such as Salesforce and Microsoft Dynamics. Our open API means we can connect to most bespoke systems.

The uniformity of the access control process

The Daktela application can be connected directly to your Active Directory, LDAP or Google Apps as a functionality implemented in a standard installation.

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Integration according to your needs

There is a range of integration methods available in Daktela. Depending upon what you want to implement, you can choose from pop-up menus, iframes and events.

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Discover a solution that will help your business flourish.

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See why more than 1000 companies use Daktela every day

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Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.

Transparent pricing

Calculate a price estimation based on your business needs

Check the estimated costs of running your contact center by number of operators and the range of services provided.

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