Increase efficiency and productivity via integration
Integration with other business tools enables further information to be automatically presented without additional clicks, significantly increasing agent efficiency and overall productivity.
Quick and easy integration setup
It only takes a matter of minutes to set up integrations. There are also options to set field mapping criteria for automatic synchronisation.
Bespoke business intelligence
Transform your data and virtualisation by building both bespoke and ad-hoc reports, all suited to your needs and made available automatically to the people who need them when they need them.
Compatibility with a wide range of systems
Ready-made integrations are available for a wide range of commonly used tools such as Salesforce and Microsoft Dynamics. Our open API means we can connect to most bespoke systems.
The uniformity of the access control process
The Daktela application can be connected directly to your Active Directory, LDAP or Google Apps as a functionality implemented in a standard installation.
Integration according to your needs
There is a range of integration methods available in Daktela. Depending upon what you want to implement, you can choose from pop-up menus, iframes and events.