Integration with external systems

Your existing business systems can be integrated into a single, transparent operation in the Daktela cloud application.

More than 1000 clients trust Daktela everyday

Daktela solution for you

Increase efficiency and productivity via integration

Integration with other business tools enables further information to be automatically presented without additional clicks, significantly increasing agent efficiency and overall productivity.

Integration

Quick and easy integration setup

It only takes a matter of minutes to set up integrations. There are also options to set field mapping criteria for automatic synchronisation.

Automation of processes

Bespoke business intelligence

Transform your data and virtualisation by building both bespoke and ad-hoc reports, all suited to your needs and made available automatically to the people who need them when they need them.

Comprehensive business management information

Compatibility with a wide range of systems

Ready-made integrations are available for a wide range of commonly used tools such as Salesforce and Microsoft Dynamics. Our open API means we can connect to most bespoke systems.

Integration with Salesforce

The uniformity of the access control process

The Daktela application can be connected directly to your Active Directory, LDAP or Google Apps as a functionality implemented in a standard installation.

Active Directory

Integration according to your needs

There is a range of integration methods available in Daktela. Depending upon what you want to implement, you can choose from pop-up menus, iframes and events.

How to build an active call centre?

Discover a solution that will help your business flourish.

Car showrooms and car repair shops

Artificial intelligence allows you to route your customers’ requests directly to individual sellers or specific technicians.

E-commerce, Online shops

How do you create happy customers? Fast and prompt communication is vital to the success of every e-commerce business.

Finance and Insurance

Customers today want efficient financial services with personalised support.

IT services

Our software enables you to communicate quickly and effectively with your customers on all channels.

Manufacturing companies

Clear communication is essential throughout the production process, whether with business partners or suppliers.

Medical facilities

Communication between healthcare professionals and patients must be safe, reliable and accurate.

Outsourced Contact Centre

Offer a comprehensive information service through all communication channels.

Travel offices and agencies

Maximise efficiency and accuracy in a fast-paced environment.

See why more than 1000 companies use Daktela every day

Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.