Integration
Vocalls

What are the benefits of Vocalls?

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Cost savings

• Voicebot will do routine work significantly cheaper (there are a number of costs associated with operators, not only salary, but also training, HR / recruitment, hardware, workplace,…)
• Operators can do the work with higher added value
• Voicebot in the role of voice routing switches with a lower error rate than IVR
• You only pay for the voicebot for the work done

Higher availability

• Voicebot picks up phones 24/7
• Voicebot covers peaks – it handles a number of simultaneous calls
• Voicebot has a higher capability for outbound campaigns with zero extra costs

Faster customer check-in

• Calls with voicebot are usually shorter than with the operator (the customer speaks more to the point)
• Zero After-Call Work (voicebot handles all processes immediately)

How much does it cost to integrate Vocalls with Daktela?

Billing takes place in minutes on a monthly basis – you only pay for what the voicebot actually calls.

How can you integrate Vocalls into Daktely?

1. Open Vocalls -> Settings -> Integration and generate a clientSecret key
2. Then open the Queue Settings – Widget Settings in Daktela
3. Copy the unique URL from Vocalls and paste it into a new widget called “Page in frame”
4. After transferring the call from Vocalls, the conversation and the values from the telephone line will be displayed immediately