Daktela Robocaller is an automated dialing application which requires no agent involvement. This is a special outbound campaign dialing phone numbers automatically, according to an exact set of rules that you create.
You can set up a variety of options for the called party within the Robocaller application. These applications can include IVR trees with survey questions, playing personalised voice prompts, or providing the option to transfer to a live agent for further assistance.
Robocaller allows you to vary the configuration options of each different campaign. Rules include the maximum number of call attempts, delays between repeated call attempts or time conditions etc.
As with any other outbound dialing mode the Daktela Robocaller provides detailed reports on activities. Typical reports will include call answer success rate, the number of calls over time or length of calls etc.
As part of the campaign configuration you can set to record any answered calls if required. This allows you to record customer comments and answers to any survey questions
Daktela Robocaller enables setting of time conditions which determines at what time the system is active and making calls. Time conditions can be varied for each different campaign as appropriate.
Within the campaign you can configure the dialing speed of the Daktela Robocaller . By setting the maximum number of simultaneous calls higher you can increase contact rates if it is correct to do so.
Robocaller incorporates an API interface which allows you to link the application to other data sources. This can be used for an automatic import of contacts to dial from your information system or to automatically export call outcomes. Together with the phone number of a contact it is also possible to import other call metadata which can be used when dialing. A typical example could be, import the phone number together with a payment due date and the amount due. We can combine the automatic voice prompts together with other dynamic imported metadata about the due date and the amount due of using the text to speech technology within Daktela
