Mobile application - Daktela


Mobile application

The core functionality of the Daktela solution is accessible via our mobile application on Android and iOS (iPhone, iPad). You are therefore able to handle communication with your customers or manage your contact centre wherever you are.



FBmessenger-en


Basic features

Dashboard

The Mobile application shows the key elements of your Daktela dashboard in exactly the same way as a traditional PC.

CRM at your disposal

All contacts and accounts saved in your CRM are available within the mobile application including a fulltext search if required.

Ticketing

You can manage all tickets saved within our mobile application as normal. This allows you to make changes to the system as required. You can comment on tickets, or assign to them to other users if required.

Call dialling

Whatever phone number you may want to dial, you can do this with just one click either directly from the CRM, or from within the ticket. The call will be dialled via Daktela so will be recorded and a complete history of the call will be captured..


Full-text search

The application offers users a full-text search of keywords above the CRM and Helpdesk module.


State settings

Are you ready to take calls or do you need to pause? Our mobile application allows you to set your status in realtime and change as required to reflect your working state.



Activate now

You can use the mobile application within your Daktela V6 installation right away and for free as part of standard license fees of individual purchased modules. In order to activate the application let us know at daktela@daktela.com.

You can download the application from app stores of individual platforms or by clicking the app store icon at the top of this page.


Feature list

 AndroidiOS
Current version1.6.6 1.6.2
Supported Daktela V6 version6.16+6.16+
DASHBOARD
My statistics
Announcements
Last activities
Modules display according to user access
Missed activities
Sending e-mail with attachment (photo, image)
ACTIVITIES
Sending e-mail
Sending e-mail with attachment (photo, image)
Call through PBX
Pauses - turning on and off
CRM
List of contacts
List of accounts
Contact, account detail
Searching for contacts, accounts
Open contact, account URL in browser
Creating contact, account
Calling from contact, account
Complete editing of contact, account
Sending e-mail from contact, account
Choosing queue for sending e-mail
View tickets of contacts, accounts
View activities of contacts, accounts
TICKETS
Creating ticket
E-mail from ticket
Complete detail of ticket
Edit ticket category
Edit form fields of ticket
View and download attachment
Add comment including attachment (photo, image)
Formatable text in the comment editor
List of views
Edit status, priority, user
Re-open ticket
Call from ticket
View ticket activity
View ticket detail
Show tickets in view
MANAGE USER
Possibility to set own number
Manage my device
Redirect calls
View and end waiting activities (calls and e-mails)
Disconnect user
LOGIN PAGE
Login to the PBX with your own domain