Mobile application

Core functionality of Daktela V6 application is accessible also via mobile application for Android and iOS (iPhone, iPad). You are able to handle communication with your customers or manage your contact center wherever you are and from environment that is native to your phone.

Get it on Google Play


DeviceShEN


Basic features


Dashboard

Mobile application shows by default important parts of dashboard just as you know them from Daktela V6.


Call dialling

Whatever phone number you may want to dial, you can do this with just one click either directly, from CRM or from ticket contacts. The call will be dialled via Daktela V6 PBX so all features will work including call recording, identification by PBX number and complete statistics and reporting.


CRM at your disposal

All contacts and accounts saved in your CRM are available right within the mobile application including fulltext search.


Caller identification

When you receive a phone call on your mobile phone, the caller is automatically identified within Daktela V6 CRM and when found the contact and account will be presented to you.


Ticketing

You can manage all tickets saved within Daktela V6 including change of major properties, commenting tickets, assigning to other users etc.


State settings

Do you need to set yourself as ready or set a pause? Mobile application checks your state in realtime and enables you perform changes to it.



Activate now

You can use the mobile application within your Daktela V6 installation right away and for free as part of standard license fees of individual purchased modules. In order to activate the application let us know at daktela@daktela.com.

You can download the application from app stores of individual platforms or by clicking the app store icon at the top of this page.


Feature list

 AndroidiOS
Current version1.51.2
Supported Daktela V6 version6.16+6.16+
DASHBOARD
My statistics
Announcements
Last activities
Modules display according to user access
Missed activities
ACTIVITIES
Sending e-mail
Call through PBX
Pauses - turning on and off
CRM
Contacts
Accounts
Contact, account detail
Searching for contacts, accounts
Open contact, account URL in browser
Calling from contact, account
Sending e-mail from contact, accunt
Choosing queue for sending e-mail
View tickets of contacts, accounts
View activities of contacts, accounts
TICKETS
E-mail from ticket
Complete detail of ticket
Edit ticket category
Edit form fields of ticket
View and download attachment
Add comment
List of views
Edit status, priority, user
Re-open ticket
Call from ticket
View ticket activity
View ticket detail
Show tickets in view
MANAGE USER
Possibility to set own number
Manage my device
Redirect calls
View and end waiting activities (calls and e-mails)
Disconnect user