Native Chatbot

Reduce the cost of your contact centre operation by serving hundreds of the same general queries on web-chats, SMS or Facebook Messenger.  Together with our partner ARTIN we have developed an automated customer check-in service through a complex chatbot with ‘natural communication’ feature.



native chatbot


Wide range of configuration options

Chatbot is ready to respond to the customer in natural speech with several scenarios being active at the same time, similar to the demo described below. Typical uses may include:

  • Check the order status
  • Send more detailed information to provided contact
  • Get the customer contact
  • Frequently asked questions
  • Change order status or delivery time

… and many other automated tasks, all in the customer’s natural language.


Reliable solution

ARTIN’s Chatbot is an intelligent chat robot capable of answering frequent customer queries. Chatbot is able to connect to the company’s internal system, where it can perform various tasks, such as to check the status of the order, change the status of the order, etc. Based on these capabilities, it saves the operator’s work, which gives them the opportunity to solve more complex problems of other customers. In the event that chatbot hits its limits, it is able to pass on the work to its human colleague with all the information about the conversation.



Try it Out Yourself

If you are interested to test out our newest Native Chatbot feature, contact us at daktela@daktela.com.