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Daktela reference

Cloud PBX, Voice, Email, AI Chatbots, Robocaller, Click-to-Call, all channels in one!

Daktela Omni Channel solution brings voice, email, inbound chat, web callback, SMS, and FB Messenger on to one central platform.


CLOUD OMNICHANNEL


Voice

Process inbound and outbound calls with call recording, multi-level IVR menus, outbound campaigns with manual, progressive or predictive mode. Drag & drop system for creating call scripts, missed call management, in-built CRM, calls statistics.


Realtime Reporting

Realtime and historical stats in one place for all calls, emails, chats, campaigns, agents. Many pre-installed reports available as standard, plus the ability to create customised reports. Real-time panel with live monitoring. Export of all historical statistics into CSV or Excel format. Advanced filtering option available.



Email

Integrated, full featured multichannel support with a wide range of reports and statistics to monitor agent and organisation performance. Integration with company email. Categorising tickets, defining rules and follow-up actions. Comments and attachments. Personalized ticket's views.


Built in CRM

Automatic communication history for each contact and account. This history is instantly available to Agents. Configure how the customer's and the account's card should look like, store an unlimited number of attachments, create and store structured contact forms - e.g. complaint protocols etc.



Chats & AI Chatbots

In the increasingly automated world, we provide you with the ability to create and manage your own customer interactions using a Robotic Agent which thinks for itself. Our Omni Channel solution also provides web chat SMS chat or FB Messenger communication channels.


API Integrations

Open multi-channel platform with a REST API interface with many ready-made integrations into other systems already available. Daktela V6 offers pre-built integration tools with popular CRM, e-shop, WFM or authentication systems. Integrations such as Salesforce, SugarCRM, and Microsoft Dynamics.



WHY CHOOSE OUR SOLUTION

We have over 30 years’ experience working in the contact centre industry, so when you choose our flexible and reliable solution, you can also benefit from our knowledge and expertise. We have worked with organisations with as few as 5 users right up to those with 500+ seats, all to deliver exactly what they need. Our solution is developed to the highest standard, providing feature-rich capabilities with tangible value. All together delivering powerful technology at the right price, with the best support. Inclusive IP PBX. Full Omnichannel Solution. Integrated CRM.


POWERFUL TECHNOLOGY

From complex Omnichannel deployments through to simple back office solutions, all on one platform. A true Omnichannel solution providing voice, email, SMS, live chat, social media and AI chat bots, all through one single platform.



AT THE RIGHT PRICE

We understand that one size doesn't fit all. With our pick and mix approach, you'll only ever pay for what you use. Our solution is scalable, easily increase or reduce capacity based on your needs. Inclusive IP PBX, using our phones or your own.



WITH 24X7 SUPPORT

Our UK based support team are on hand to provide you with step by step guidance, onsite training and support. You can also monitor our service status live on our website as well as see our latest changelogs and feature upgrades.



REQUEST FREE DEMO


Take a further look at all the options and features with access to free demo account. Try all the functions of our Help Desk solution; make phone calls, send emails, test web chat or sms chat, and much more.

Contact us today and take advantage of our special offer!


Daktela Dokumenty & Ke stažení

Daktela V6 Contact Centre System


DAKTELA UK OFFICES

Daktela UK Office


UK Headquarter
Company Number: 07445643
Cheshire West Employment Park
Office 18, Minerva Avenue
Chester CH1 4QL

 

UK Sales:  0800 470 2159
UK Support: 0800 470 2157
Email: demo@daktela.co.uk

UK Regional Office
Company Number: 07445643
Winnersh Triangle Building
220 Wharfedale Road
Wokingham, RG41 5TP

 

UK Sales:  0800 470 2159
UK Support: 0800 470 2157
Email: demo@daktela.co.uk

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