Process inbound and outbound calls with call recording, multi-level IVR menus, outbound campaigns with manual, progressive or predictive mode. Drag & drop system for creating call scripts, missed call management, in-built CRM, calls statistics.
Realtime and historical stats in one place for all calls, emails, chats, campaigns, agents. Many pre-installed reports available as standard, plus the ability to create customised reports. Real-time panel with live monitoring. Export of all historical statistics into CSV or Excel format. Advanced filtering option available.
Integrated, full featured multichannel support with a wide range of reports and statistics to monitor agent and organisation performance. Integration with company email. Categorising tickets, defining rules and follow-up actions. Comments and attachments. Personalized ticket's views.
Automatic communication history for each contact and account. This history is instantly available to Agents. Configure how the customer's and the account's card should look like, store an unlimited number of attachments, create and store structured contact forms - e.g. complaint protocols etc.
In the increasingly automated world, we provide you with the ability to create and manage your own customer interactions using a Robotic Agent which thinks for itself. Our Omni Channel solution also provides web chat SMS chat or FB Messenger communication channels.
Open multi-channel platform with a REST API interface with many ready-made integrations into other systems already available. Daktela V6 offers pre-built integration tools with popular CRM, e-shop, WFM or authentication systems. Integrations such as Salesforce, SugarCRM, and Microsoft Dynamics.
From complex Omnichannel deployments through to simple back office solutions, all on one platform. A true Omnichannel solution providing voice, email, SMS, live chat, social media and AI chat bots, all through one single platform.
We understand that one size doesn't fit all. With our pick and mix approach, you'll only ever pay for what you use. Our solution is scalable, easily increase or reduce capacity based on your needs. Inclusive IP PBX, using our phones or your own.
Our UK based support team are on hand to provide you with step by step guidance, onsite training and support. You can also monitor our service status live on our website as well as see our latest changelogs and feature upgrades.
