E-commerce, Online shops

How do you create happy customers? Fast and prompt communication is vital to the success of every e-commerce business.

More than 1000 clients trust Daktela everyday

Daktela solution for you

The most efficient customer support

Dealing with thousands of customer requests at once is challenging for any contact centre. Leave routine queries to artificial intelligence tools and ensure that your customers can engage with a real person whenever the need arises.

AI and communication

Get ahead of the competition with better customer care

Our software securely stores all customer communications. When connected, your agents have a complete view of the communication history of that customer, so they can resolve issues quicker.

Enhance customer communication

Communicate with your customers the way they want to

Daktela seamlessly connects phone, email, SMS, chat and social media within one solution, so you can respond to any customer requirements on their chosen channel.

Omnichannel communication

Manage multiple e-commerce stores at once

Do you have thousands of customers and several e-commerce stores? Our software enables you to manage all communications within one clear platform.

Online Store Management

Grow your business with our solution.

See how Daktela can help you.

AI Chatbot

Reduce costs, free employees from repetitive tasks, and enhance customer service with Artificial Intelligence (AI) based Chatbots.

Analytics and Reporting – Analytics tools for Business

Advanced Analytics Application allows our customers to create their own individual reports using their data.

Automated Customer Service System

Daktela Robocaller is an automated dialling application which requires no agent involvement.

Call Centre Software Desktop Tool

We’ve put together a very simple tool that stays always on top of the screen, no matter which application you’re working in at the moment.

Call Centre Software for Teams

Daktela for Microsoft Teams provides a level of integration that combines the best of both platforms.

Click to Dial – Click to Call Me Service

Daktela Web Click-to-Call is a call back widget you can put on your website.

Co-browsing or Video Chat Directly From Your Website

The Daktela solution allows you to offer co-browsing or video chat directly from your website – and there is no need to install anything.

Contact Centre Reporting Tools

Real time statistics and historical reporting packages – one of the most powerful features of the Daktela platform.

CRM Software

Daktela Customer Relationship Management (CRM) can be included as an integral part of your solution.

Daktela Browser Extension

With this Daktela browser extension, you can control calls without having to have Daktela open.

Dialler Call Centre

Outbound campaigns provide you with the tools to contact customers direct.

Facebook Messenger Channel for Business

Powerful communication channel which should form a part of any organisation’s customer contact strategy.

Inbound Contact Centre and Call Centre Software

Using dynamic inputs we can route calls to the right person every time.

Knowledge base

The knowledge base is used to organise information and knowledge. It allows you to view, and search, existing records, and at the same time save new information and procedures.

Live Chat – Online Chat Channel

Adding Daktela WebChat to your website or e-shop is simple and takes minutes.

Mobile Application

Core Daktela V6 functionality is also available using our mobile application for Android and iOS (iPhone, iPad).

SMS Chat for Business

Two-way communication with your customers via SMS messages.

Ticketing System Contact Centre Solution

Multi channel Ticketing System application with a modern web interface for user-friendly processing of customers’ requests and internal corporate tasks.

Viber as Business Channel Solution

Viber is a free messaging and voice calling application used today by more than 1 billion users worldwide.

Wallboard – Real-Time Information and Statistics

CD Wallboard is a web application which provides a real time display status of the contact centre.

WhatsApp Business – WhatsApp Business API Connector

Thanks to WhatsApp and Daktela, you can now be even closer to your customers.

See why more than 1000 companies use Daktela every day

Take a look at our case studies demonstrating how more effective communication gained not only new customers but also a better position in the market.