Blue Cross are one of the leading UK animal charities and have been a Daktela UK customer since 2017. The initial deployment was for a 15-seat contact centre solution implemented in their supporter care donations contact centre. In 2019 our solution was expanded to replace the remaining Avaya on-premise solution. In April 2019 we began a 12-month role out across the remaining 90 sites in the UK covering almost 650 users. The project has recently been completed.
We now support the original supporter care contact centre located within their Burford (Oxfordshire) Head office together with a further 12 regional offices, 25 animal re-homing centres, 50 retail units and 4 (24/7) Veterinary Hospitals. We have deployed a range of Yealink IP handsets, Softphones for contact centre users and 7 Polycom video conferencing units for the major sites.
In the Contact Centre Market
Years in the industry