Praha, Bratislava, Katowice, London, Dubai
daktela@daktela.com
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  • pl
DEMO ACCOUNT

DaktelaDaktelaDaktela

Pricing

VIRTUAL CONTACT CENTER

  • Price list for Contact Center licences

  • Activation feeActivation fee
  • Call recordingThe recording function of both incoming and outgoing calls, including transferred calls. Recordings can be searched and played directly in the web interface.Call recording
  • Recordings retentionIt is possible to negotiate longer retention periods.Recordings retention
  • Daktela CRMDaktela CRM is an integral part of Daktela platform and it is an optimized system for collecting, sorting and processing data about your customers, especially their contacts. Daktela CRM
  • APIComplete HTTP REST API interface is available.API
  • Realtime panelRealtime panel is designed for the management of contact center operation. There is displayed actual status of operators, queue statuses and all ongoing activities.Realtime panel
  • Reporting and statisticsDaktela Reporting offers several dozens of predefined historical reports for all supported communication channels that can be used by the teamleaders for evaluation of KPIs of their contact center.Reporting and statistics
  • Daktela Voice ChannelLicence for inbound (ACD) and outbound queues, including campaigns.Daktela Voice Channel
  • Daktela predictive DialerDaktela enables an automatic predialing of calls and a subsequent connection to logged in operators, thereby it increases the work efficiency of operators.Daktela predictive Dialer
  • Daktela HelpdeskDaktela Helpdesk multichannel helpdesk system which natively supports handling of emails, calls, webchats, SMS and Facebook Messenger.Daktela Helpdesk
  • Daktela WebChatDaktela Webchat enables your website or e-shop with web live chat. Many designs and customizations are available. Operators handle all incoming web chats directly in the Daktela application.Daktela WebChat
  • Daktela SMS ChatDaktela SMS Chat enables two-way SMS communication with your customers. Customers can text your business with questions or requests and your operators can handle it directly in Daktela application.Daktela SMS Chat
  • Daktela Facebook MessengerDaktela Facebook Messenger connects your facebook customers with your contact center using Facebook Messenger platform.Daktela Facebook Messenger
  • Custom reports and scriptsWe are ready to prepare custom reports or custom application scripts. Send us a request to discuss in detail.Custom reports and scripts
  • Daktela RobocallerDaktela Robocaller is used for automated, robotic dialing of contacts, without the need of operators.Daktela Robocaller
  • Daktela LCD WallboardLCD Wallboard is an widget based application for displaying realtime status of the callcenter on the LCD screen or on the browser. Daktela LCD Wallboard

  • Lite

  • 25 €

    / per agent / per month

  • Activation feefrom 156 €
  • Call recording10 € / per agent / per month
  • Recordings retention6 months
  • Daktela CRM40 € / per month
  • API
  • Realtime panel
  • Reporting and statistics
  • Daktela Voice Channel
  • Daktela predictive Dialer8 € / per agent / per month
  • Daktela Helpdesk16 € / per agent / per month
  • Daktela WebChat8 € / per agent / per month
  • Daktela SMS Chat8 € / per agent / per month
  • Daktela Facebook Messenger16 € / per agent / per month
  • Custom reports and scriptsContact us
  • Daktela Robocaller40 € / per channel / per month
  • Daktela LCD Wallboard40 € / per month

  • Aktiv

  • 33 €

    / per agent / per month

  • Activation feefrom 156 €
  • Call recording10 € / per agent / per month
  • Recordings retention6 months
  • Daktela CRM40 € / per month
  • API
  • Realtime panel
  • Reporting and statistics
  • Daktela Voice Channel
  • Daktela predictive Dialer
  • Daktela Helpdesk16 € / per agent / per month
  • Daktela WebChat8 € / per agent / per month
  • Daktela SMS Chat8 € / per agent / per month
  • Daktela Facebook Messenger16 € / per agent / per month
  • Custom reports and scriptsContact us
  • Daktela Robocaller40 € / per channel / per month
  • Daktela LCD Wallboard40 € / per month

  • Multi-channel

  • 49 €

    / per agent / per month

  • Activation feefrom 156 €
  • Call recording10 € / per agent / per month
  • Recordings retention6 months
  • Daktela CRM40 € / per month
  • API
  • Realtime panel
  • Reporting and statistics
  • Daktela Voice Channel
  • Daktela predictive Dialer8 € / per agent / per month
  • Daktela Helpdesk
  • Daktela WebChat
  • Daktela SMS Chat8 € / per agent / per month
  • Daktela Facebook Messenger16 € / per agent / per month
  • Custom reports and scriptsContact us
  • Daktela Robocaller40 € / per channel / per month
  • Daktela LCD Wallboard40 € / per month

  • All-in-One

  • 60 €

    / per agent / per month

  • Activation feefrom 156 €
  • Call recording10 € / per agent / per month
  • Recordings retention6 months
  • Daktela CRM40 € / per month
  • API
  • Realtime panel
  • Reporting and statistics
  • Daktela Voice Channel
  • Daktela predictive Dialer
  • Daktela Helpdesk
  • Daktela WebChat
  • Daktela SMS Chat
  • Daktela Facebook Messenger
  • Custom reports and scriptsContact us
  • Daktela Robocaller40 € / per channel / per month
  • Daktela LCD Wallboard40 € / per fiber / per month

All prices are stated in EUR exl. VAT and are valid for EU customers only.
For bulk licences are prepared discount packages.

Virtual PBX

  • Price list - Virtual PBX

  • Activation feeActivation fee
  • Number of internal linesNumber of internal lines
  • A packet of another 50 linesA packet of another 50 lines
  • Call recordingThe recording function of both incoming and outgoing calls, including transferred calls. Recordings can be searched and played directly in the web interface.Call recording
  • Technical Support / SLAWe do 24x7x365 non-stop monitoring service of all services and components. Technial support can be optionally negotiated.Technical Support / SLA
  • Web admin interfaceWeb admin interface
  • IVRDaktela PBX supports the setup of an unlimited number of IVR trees, which can be chained as well. Setting is done via a web interface, inclusive recording of your own recordings.IVR
  • API interfaceDaktela PBX is an open system with API, which offers wide possibilities for integration into other systems. The PBX is no longer viewed as a single functional unit, but as a part of comprehensive IT solution.API interface
  • Recording and uploading of own voice promptsDaktela PBX enables to record or upload own voice prompts and notifications which can be used in any application.Recording and uploading of own voice prompts
  • Called groupsDaktela PBX allows to define call groups that include multiple internal or external (mobile) lines. It is possible to define the order by called groups in which lines will be dialed.Called groups
  • Time conditionsTime conditions enable changing the behavior of the PBX based on the actual time of an incoming call. For example, you can specify a different behavior of the PBX for working hours and another one for off-hours and weekends.Time conditions
  • Conference systemDaktela PBX has in a basic module high-end conference system. You can in a short while create a conference room protected by a PIN and transfer it to the public incoming phone number of the PBX.Conference system
  • FAX serverIncoming faxes are automatically converted into PDF and forwarded to users to mailboxes as an email with a PDF attachment. Outgoing faxes can be sent via email or by using the web interface. Supported formats include PDF, TIFF, PS, JPG and RTF.FAX server
  • Compatibility of IP phonesOn Daktela PBX you can connect any IP phone supporting the SIP protocol. It could be a hardware IP phone, SW phone in your computer or phone application on your mobile phone - iOS, Android or Windows Mobile.Compatibility of IP phones
  • Integrated phonebook of IP phonesThis feature allows to have in IP phones business telephone directory, which is dowloaded in real time from Daktela PBX. It is also possible integration with corporate LDAP server or Microsoft Active Directory.Integrated phonebook of IP phones
  • Support of VLAN 802.1q Daktela PBX supports 802.1q (VLAN) and 802.1p (CoS), which are necessary for the successful set up of VoIP telephony in large companies and networks with high data traffic.Support of VLAN 802.1q
  • VoicemailEach line can have its own configured voice mailbox which can be operated via the telephone by help of voice guidance or via a user-friendly web interface.Voicemail
  • Localization to CZ, SK, PL, ENMany languages supported. If your language is missing, please let us know!Localization to CZ, SK, PL, EN
  • Outgoing calls restrictionsYou can enable outgoing call restrictions per prefix for each line or user. Outgoing calls restrictions
  • MS Outlook click & dialMS Outlook click & dial
  • Call transfer to mobileYou can transfer calls to mobile and we will preserve callerID.Call transfer to mobile
  • Support of videocallsDaktela PBX supports peer-to-peer video calls between two end IP phones which support video calls via a supported codec - H.261, H.263, and MPEG4 H.263p.Support of videocalls
  • BlacklistConfigure and manage your do not call blacklist.Blacklist
  • Voice prompts in CZ, SK, PL, ENIf your language is missing, please let us know!Voice prompts in CZ, SK, PL, EN
  • Provisioning – automatic configuration of IP phonesProvisioning enables administrators of Daktela IP PBX easy central administration and automatic configuration of IP phones. IP phones download automatically at regular intervals their configuration files via TFTP protocol, which generates automatically Daktela IP PBX.Provisioning – automatic configuration of IP phones
  • LCR - Intelligent call routingDaktela PBX can be configured with many SIP trunks, you can create many outgoing call routing rules.LCR - Intelligent call routing

  • SoHo

  • 25 €

    monthly

  • Activation feefrom 156 €
  • Number of internal linesmax. 10 lines
  • A packet of another 50 lines
  • Call recordingfrom 10 € / per month
  • Technical Support / SLA8x5 4+4
  • Web admin interface
  • IVR
  • API interface
  • Recording and uploading of own voice prompts
  • Called groups
  • Time conditions
  • Conference system
  • FAX server
  • Compatibility of IP phones
  • Integrated phonebook of IP phones
  • Support of VLAN 802.1q
  • Voicemail
  • Localization to CZ, SK, PL, EN
  • Outgoing calls restrictions
  • MS Outlook click & dial
  • Call transfer to mobile
  • Support of videocalls
  • Blacklist
  • Voice prompts in CZ, SK, PL, EN
  • Provisioning – automatic configuration of IP phones
  • LCR - Intelligent call routing

  • Profi

  • 50 €

    monthly

  • Activation feefrom 156 €
  • Number of internal linesmax. 25 lines
  • A packet of another 50 lines
  • Call recordingfrom 10 € / per month
  • Technical Support / SLA8x5 4+4
  • Web admin interface
  • IVR
  • API interface
  • Recording and uploading of own voice prompts
  • Called groups
  • Time conditions
  • Conference system
  • FAX server
  • Compatibility of IP phones
  • Integrated phonebook of IP phones
  • Support of VLAN 802.1q
  • Voicemail
  • Localization to CZ, SK, PL, EN
  • Outgoing calls restrictions
  • MS Outlook click & dial
  • Call transfer to mobile
  • Support of videocalls
  • Blacklist
  • Voice prompts in CZ, SK, PL, EN
  • Provisioning – automatic configuration of IP phones
  • LCR - Intelligent call routing

  • Enterprise

  • 75 €

    monthly

  • Activation feefrom 156 €
  • Number of internal linesmax. 50 lines
  • A packet of another 50 lines60 EUR / month
  • Call recordingfrom 10 € / per month
  • Technical Support / SLA24x7 4+4
  • Web admin interface
  • IVR
  • API interface
  • Recording and uploading of own voice prompts
  • Called groups
  • Time conditions
  • Conference system
  • FAX server
  • Compatibility of IP phones
  • Integrated phonebook of IP phones
  • Support of VLAN 802.1q
  • Voicemail
  • Localization to CZ, SK, PL, EN
  • Outgoing calls restrictions
  • MS Outlook click & dial
  • Call transfer to mobile
  • Support of videocalls
  • Blacklist
  • Voice prompts in CZ, SK, PL, EN
  • Provisioning – automatic configuration of IP phones
  • LCR - Intelligent call routing

All prices are stated in EUR exl. VAT and are valid for EU customers only.
For bulk licences are prepared discount packages.

Price list - Technical support in EUR

Hourly rates for customers with a signed contract on technical support (SLA) 
Working hours: Mon-Fri (09-17h)36 € / hour.
Outside working hours54 € / hour.
All prices are stated in EUR exl. VAT.