Since its introduction the Daktela solution has been implemented in a wide variety of different customer applications. Some customers utilise the full range of its Omni-Channel functionality whilst some use only what they require for their business.
We have deployed the solution as a replacement for less versatile cloud-based platforms, restrictive legacy based on-premise solutions and in green field sites where the Daktela solution is their first communications solution.
Below we have highlighted just a few of the many hundreds of different applications, which already reflect the implementation experience and our own best practice.
CUSTOMER STORY New
SUPPER Deliveries Ltd is the best and fastest way to order fantastic food – and more – online, delivered from London’s finest establishments…
CUSTOMER STORY New
EUROPEAN NATURAL FOOD
The European Natural Food Company recently implemented a Daktela Contact Centre Solution to support its planned growth within the UK Market post Brexit…
NHS WARGRAVE MEDICAL PRACTICE
By implementing the Daktela UK solution the site was able to increase by around 400% the number of customer contacts…
They were already using another cloud based solution, but this did not provide them the functionality they required…
Warren Elliot (Group IT Director) directly attributed the success of the company during the current crisis to the work completed by Daktela UK…
BLUE CROSS ANIMAL RESCUE
We now support the original supporter care contact centre, 25 office and animal rehoming centres, 50 retail units and 4 (24/7) Veterinary Hospitals…
Based in Kent they operate a small predictive dialler provided by us to contact their customers and prospects alike…
Recently they moved to our dynamic scripting application saving them both time and money whilst improving the service they provide…