Since its introduction the Daktela solution has been implemented in a wide variety of different customer applications. Some customers utilise the full range of its Omni-Channel functionality whilst some use only what they require for their business. We have deployed the solution as a replacement for less versatile cloud-based platforms, restrictive legacy based on-premise solutions and in green field sites where the Daktela solution is their first communications solution.
Below we have highlighted just a few of the many hundreds of different applications, which already reflect the implementation experience and our own best practice.
We now support the original supporter care contact centre, 25 office and animal rehoming centres, 50 retail units and 4 (24/7) Veterinary Hospitals.
All payments received by MSS Stonebridge are now completed in a way that is fully compliant with the latest Payment Card Industries requirements.
Recently they moved to our dynamic scripting application saving them both time and money whilst improving the service they provide to their customers.
Based in Kent they operate a small predictive dialler provided by us to contact their customers and prospects alike.
Anderson Brookes reason for moving were simply to gain access to a more reliable service whilst at the same time reducing costs and better managing outbound calls.
CoAltus are an outsourced fundraising and communications agency founded in 2019 to support higher education institutions improve their fundraising strategy, create meaningful interactions with Alumni, and bring telephone fundraising for the higher education sector into the 21st Century.
By implementing the Daktela UK solution the site was able to increase by around
They required a new cloud based solution that could support all the channels within a single platform. They were already using another cloud based solution, but this did not provide them the functionality they required.
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