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Golden Charter is proudly owned by independent funeral directors and is the only funeral plan provider recommended by the Society of Allied & Independent Funeral Directors (SAIF).

Golden Charter & Daktela


Golden Charter is proudly owned by independent funeral directors and is the only funeral plan provider recommended by the Society of Allied & Independent Funeral Directors (SAIF). Over 815,000 customers have chosen to plan with them.

In 2021 Golden Charter began a comprehensive review of their existing Customer Communications infrastructure and after an in-depth analysis of the market, supported by independent experts Expense Reduction Analysts (ERA), they decided to replace the existing Avaya on-premises technology with a Cloud based solution provided by Daktela.

The Daktela system was chosen as it was able to initially replicate what was already provided by the existing Avaya system but also to provide the technologies that would enable them to develop a digital communication strategy to enhance and support this traditional client approach, all within the same software platform.

With over 200 users based in their head office in Glasgow and home workers dotted throughout Scotland they can support over 3000+ Funeral Directors and are able meet the new and evolving legal requirements, as regulated by the Financial Conduct Authority (FCA) in 2022 and beyond.


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