SDL Group & Daktela
As well as building and renting their own properties they provide a range of services to banks and building societies in respect of property sales and have their own Auction house for selling 3rd party properties.
In 2019 they selected Daktela UK to replace their existing cloud-based solution provided by Vodafone. SDL group contracted for 12 months for 300+ Contact Centre users primarily based on Voice and e-mail. The system installation was completed and went live in June 2019.
Recently we completed a migration to home working in response to the Coronavirus Pandemic and this was successfully completed within two weeks. Wayne Elliot (Group IT Director) directly attributed the success of the company during the current crisis to the work completed by Daktela UK.
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Daktela in Numbers
In the Contact Centre Market
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