Tag: Customer Care


Addressing the New Normal – Customer Contact

In these changing, and worrying, days it’s vitally important to stay in touch with your customers. A missed call, could mean lost business, or worse still, a lost client, nobody wants that. I believe that many of your customers will change their routines, their preferences, their “modus operandi”. This means that you will need to change as well. The fact of the matter is, if you are not prepared to change, you may well be left behind. Customers will “vote with their feet” and move to someone who can provide the services......

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